Jasmine Chandler
Charleston,SC
Summary
Accomplished Customer Service Representative with a proven track record at Telus International, enhancing customer loyalty through empathetic complaint resolution and active listening. Expert in managing high-stress situations and maintaining professionalism. Skilled in organization and telephone communication, consistently achieving high accuracy in transactions and fostering positive customer relationships.
Overview
6
6
years of professional experience
Work History
Receptionist
Johnson Security Investigations
01.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Scotchman Gas Station
04.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Telus International
04.2021 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
SUBWAY®Restaurants
09.2018 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
North Charleston High School
North Charleston, SC06.2011
Skills
- Organization skills
- Time Management
- Telephone skills
Timeline
Receptionist
Johnson Security Investigations
01.2023 - 03.2024
Customer Service Representative
Scotchman Gas Station
04.2022 - 11.2023
Customer Service Representative
Telus International
04.2021 - 05.2022
Cashier
SUBWAY®Restaurants
09.2018 - 07.2020
High School Diploma -
North Charleston High School
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