Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Chappelle

Austin

Summary

Dynamic early childhood educator with a proven track record at The School of Goodard, adept at fostering parent-teacher communication and implementing creative teaching strategies. Recognized for enhancing children's cognitive and social skills through tailored lesson plans and mentoring staff, while maintaining exceptional organizational and planning skills.

Also experienced in guiding individuals through business creation and development, offering strategic insights to build sustainable enterprises. Skilled in delivering exceptional customer service, adept at resolving challenges and handling difficult interactions with professionalism and efficiency, ensuring client satisfaction and long-term success.

Overview

5
5
years of professional experience

Work History

Lead Teacher, Three-Year-Olds Classroom

The School of Goodard
04.2023 - Current
  • Developed and implemented age-appropriate lesson plans to enhance children's cognitive and social skills.
  • Fostered a nurturing environment that encouraged exploration, creativity, and independence among three-year-olds.
  • Collaborated with parents to provide regular updates on children's progress and address individual needs.
  • Mentored teaching assistants to improve classroom management strategies and instructional techniques.
  • Conducted assessments to evaluate developmental milestones and guide tailored instructional approaches.
  • Organized engaging activities that promoted physical, emotional, and intellectual growth in young learners.
  • Established clear behavioral expectations, fostering a respectful and supportive classroom culture for all students.

Lead Teacher, Two-Year-Olds Classroom

Kids R Kids Learning Academy
06.2022 - 03.2024
  • Designed and implemented engaging lesson plans tailored to developmental milestones of two-year-olds.
  • Facilitated daily activities that promote social, emotional, and cognitive growth in young children.
  • Assessed individual student progress and adjusted instructional strategies to meet diverse learning needs.
  • Mentored new teachers in classroom management techniques and effective teaching practices.
  • Organized classroom environment to enhance safety, accessibility, and stimulation for early learners.
  • Developed age-appropriate assessment tools to evaluate student learning outcomes consistently.
  • Collaborated with parents to provide updates on children's development and address concerns.

Customer Service Representative

LegalZoom
09.2020 - 03.2022
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
  • Managed multi-channel communications, including phone, email, and chat support for diverse customer needs.
  • Collaborated with team members to streamline processes, enhancing response times and service quality.
  • Trained new staff on best practices and company protocols to improve service consistency and effectiveness.
  • Assisted in developing training materials aimed at improving team performance and knowledge retention.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Associate of Arts - Child Development

CLI Engagement
Austin, TX
01-2027

No Degree - Business Management

Collin County Community College
Plano, TX
01-2015

Ramona High School
Ramona, CA
01-2010

Skills

  • Parent-teacher communication
  • Documentation and recordkeeping
  • Creative teaching strategies
  • Early childhood education
  • Multitasking Abilities
  • Organizational and planning skills
  • Adaptability and flexibility
  • Attention to Detail & Compliance
  • Adaptability & Stress Management
  • Customer Relations & Communication

Timeline

Lead Teacher, Three-Year-Olds Classroom

The School of Goodard
04.2023 - Current

Lead Teacher, Two-Year-Olds Classroom

Kids R Kids Learning Academy
06.2022 - 03.2024

Customer Service Representative

LegalZoom
09.2020 - 03.2022

Associate of Arts - Child Development

CLI Engagement

No Degree - Business Management

Collin County Community College

Ramona High School

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