Jasmine Chartrand
Bluefield,VA
Summary
Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Advanced Activation Specialist Level 3
Dish
09.2023 - Current
- Increased client satisfaction by promptly addressing concerns and resolving technical issues during the activation process.
- Developed and maintained store level relationships with New and Existing members.
- Proactively identified potential roadblocks during activations, developing contingency plans and alternative solutions to minimize disruptions and delays.
- Enhanced customer experience by providing thorough product demonstrations and guiding members through activation processes.
- Supported continuous improvement initiatives by participating in regular team meetings and sharing best practices with colleagues.
- Maintained detailed records of all activations completed, allowing for accurate reporting and analysis of trends over time.
- Identified opportunities for upselling additional products or services during the activation phase, contributing to increased revenue growth.
- Boosted customer retention rates by delivering personalized support throughout the activation process.
- Kept current on industry trends and emerging technologies, applying this knowledge to refine activation strategies and maximize customer satisfaction.
- Maintained detailed records of all client interactions, ensuring accurate reporting and continuous improvement efforts.
- Identified potential risks during activation phase and proactively addressed issues, minimizing delays and disruptions.
Manager
AMC Theatres
01.2020 - 06.2023
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved safety procedures to create safe working conditions for workers.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Managed and motivated employees to be productive and engaged in work.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Bluefield High School
Bluefield, WV05.2016
Skills
- Brand Awareness
- Problem Solving
- Video Production
- Team Leadership
- Sales Techniques
- Content Creation
- Event Planning
- Relationship Building
- Data Analysis
- Time Management
- Account Management
- Performance Metrics
- Technical Support
Timeline
Advanced Activation Specialist Level 3
Dish
09.2023 - Current
Manager
AMC Theatres
01.2020 - 06.2023
High School Diploma -
Bluefield High School