Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Chery

Administrative Professional
Tampa,FL

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Showcasing dedication to partnering with coworkers to promote engaged, empowering work culture.


Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Positive and upbeat with strong relationship-building abilities. Offering over 10 years of administrative and customer service experience.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

Scheduler

Trilogy Home Health
Fort Myers, Florida
11.2023 - Current
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Followed up with patients to reschedule missed appointments.
  • Enhanced patient satisfaction by efficiently scheduling appointments with appropriate healthcare professionals.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Tailored scheduling protocols to accommodate emergency cases, ensuring timely care.
  • Implemented feedback system for patients to report on their scheduling experience, leading to continuous improvement.
  • Improved data accuracy by meticulously entering and updating patient information into electronic health records.

Human Resources Manager & Business Office Manager

Hampton Manor of Cape Coral
Cape Coral, Florida
05.2020 - 10.2023
  • Created, organized and led staff orientation programs and training to promote collaboration.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Maintained payroll and benefits for over 50 employees in various locations, minimizing financial discrepancies through detailed program management.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Coordinated technical training and personal development classes for over 100 staff members.
  • Liaised between multiple business divisions to improve communications.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maximized cash flow through optimal billing and collection processes.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Analyzed financial data to identify trends and develop forecasts for future financial performance.
  • Coordinated with vendors and suppliers to facilitate timely payments.
  • Updated reports, managed accounts, and generated reports for company database.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Biological Scientist III

Florida Department of Health
Fort Myers, Florida
10.2021 - 02.2022
  • Investigated and interviewed patients that were exposed or confirmed positive for COVID-19
  • Researched and produced health records for patients in order to accurately give guidance
  • Discussed and coordinated with medical facilities, day care and schools in regard to COVID-19 outbreaks
  • Responded to customer calls and emails to answer questions
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Administrative Assistant/Receptionist

All American Alarm
Fort Myers, Florida
06.2017 - 03.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Completed physical inventory counts each week.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Assisted development and implementation of new administrative procedures.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Directed dispatching, routing, and tracking of 3 fleet vehicles.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Negotiated to collect balance in full.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Walked individuals through basic troubleshooting tasks.
  • Recorded and maintained relevant notes for each client and work order.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Established rapport with customers using active listening and interpersonal skills.

Server/Waiter

Applebee's
Fort Myers, Florida
11.2016 - 05.2017
  • Folded napkins and prepared over 40 silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Informed customers about daily and seasonal specials.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Increased sales significantly by upselling higher-end products to customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Front Desk Clerk

Planet Fitness
Cape Coral, Florida
09.2014 - 02.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Offered assistance upon arrival, and answered questions to build rapport and retention.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Monitored check-ins to identify delinquent accounts and collect payments for around 500 guests.
  • Directed guests and appointments to fitness consultants to increase membership enrollments.
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Contacted housekeeping staff and maintenance department to resolve issues with locker rooms.
  • Recorded equipment, facility and janitorial issues to facilitate maintenance.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.

Receptionist

Vector Marketing
Fort Myers, Florida
03.2014 - 08.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Reached out to about 150 qualified referral candidates to obtain applications and schedule interviews.
  • Operated and maintained applicant tracking and candidate management systems.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Associate of Science - Healthcare Management

Ultimate Medical Academy
Clearwater, FL
05.2001 -

High School Diploma -

Valley Stream Central High School
Valley Stream, NY
09.2006 - 06.2010

Skills

Scheduling and calendar management

Timeline

Scheduler

Trilogy Home Health
11.2023 - Current

Biological Scientist III

Florida Department of Health
10.2021 - 02.2022

Human Resources Manager & Business Office Manager

Hampton Manor of Cape Coral
05.2020 - 10.2023

Administrative Assistant/Receptionist

All American Alarm
06.2017 - 03.2020

Server/Waiter

Applebee's
11.2016 - 05.2017

Front Desk Clerk

Planet Fitness
09.2014 - 02.2016

Receptionist

Vector Marketing
03.2014 - 08.2014

High School Diploma -

Valley Stream Central High School
09.2006 - 06.2010

Associate of Science - Healthcare Management

Ultimate Medical Academy
05.2001 -

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