Jasmine Chhim
Henderson,NV
Summary
Dynamic professional with extensive experience in customer service and medical coding, notably at TJX Marshalls and College Medical Center. Proven track record in cash handling and issue resolution, enhancing customer satisfaction and coding accuracy. Adept at team collaboration and maintaining compliance with industry standards, driving operational efficiency and revenue growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cashier
TJX Marshalls
03.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Promotes credit and loyalty programs
- Counted money in cash drawers at beginning and end of shifts to maintain accurate.
Certified Coding Specialist
College Medical Center
10.2013 - 04.2020
- Ensured coding meets the highest level of specificity to include co- morbid conditions and the selection of proper descriptive codes
- Reviews medical record documentation to identify diagnoses and procedures. Assigns correct diagnostic, procedural codes, and appropriate modifiers
- Meeting with the clinical documentation and quality teams to ensure validation of Medicare Severity Diagnosis Related Group (MS-DRG), patient safety indicators, and hospital-acquired conditions are supported by physician documentation to support appropriate coding
- Managed, assigned charge review, and coding-related claim edit work queues to ensure timely and accurate charge capture. Accurately deciphered charge error reasons and plans follow-up steps.
- Reduced claim denials by maintaining up-to-date knowledge of insurance guidelines and coding regulations.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information during the coding process.
- Coding experience with clinical information systems (3M Encoder),Cerner Millennium Powerchart Electronic Health Record Participates in multi-disciplinary quality and Clinical Documentation
- Generated coding queries for clarification regarding physician documentation as needed. Contacted appropriate medical staff members to rectify inconsistencies, deficiencies, education and discrepancies in the medical documentation
- Stayed current on industry trends and changes in coding standards, adjusting processes accordingly to maintain compliance.
- Improved overall coding accuracy by implementing thorough quality checks and continuous education on industry best practices.
- Bolstered confidence among clinical staff regarding proper documentation procedures thanks to ongoing training sessions provided on pertinent topics related to medical coding.
- Expedited claim processing times by reviewing medical records thoroughly and assigning appropriate codes efficiently.
- Contributed to overall revenue growth through diligent attention to detail in code assignment, resulting in fewer errors and adjustments needed later on.
- Provided valuable insights during monthly meetings with other coders, sharing best practices and discussing ways to improve individual performances as a team member.
- Proactively sought opportunities for professional development through attending industry conferences, webinars, and training sessions, ensuring a strong understanding of current trends and best practices in medical coding.
- Enhanced collaboration between departments by establishing clear communication channels for addressing coding discrepancies.
- Optimized workflow efficiency through cross-training in multiple specialties, enabling flexibility in task assignments according to team needs.
- Achieved a high level of accuracy in code assignment, consistently meeting or exceeding departmental benchmarks for performance.
Emergency Department/ Outpatient Coder
Pacific Hospital of Long Beach
06.2004 - 10.2013
- Served as a resource for colleagues seeking guidance on complex or unusual cases requiring specialized expertise in outpatient coding practices.
- Enhanced efficiency in the coding process by staying up-to-date with industry trends and changes in regulatory requirements.
- Improved accuracy in medical coding by diligently reviewing patient charts and physician documentation.
- Maintained strict confidentiality with sensitive patient data in accordance with HIPAA regulations, safeguarding personal health information.
- Conducted ongoing quality assurance checks on coded data, maintaining a high level of accuracy and compliance with industry standards.
- Collaborated with healthcare providers to clarify ambiguous or incomplete documentation, minimizing discrepancies in patient records.
- Demonstrated proficiency in working with specialized outpatient coding software systems, ensuring seamless integration of coded data into billing processes.
- Participated in continuing education opportunities to maintain professional growth and stay current with best practices in outpatient coding.
- Developed comprehensive knowledge of medical terminology, anatomy, physiology, and pharmacology necessary for accurate code assignment.
Education
Associate of Science - RHIT
Cypress College
Cypress, CA01-2010
Associate of Arts - Medical Coding And Billing
Concord of Institute Technology
Garden Grove, CA 06-2003
Skills
- Established customer experience practices with internal and external customers
- Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
- Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
- Supports and embodies a positive store culture through honesty, integrity, and respect
- Customer service excellence
- Team collaboration
- Refunds and exchanges
- Cash handling
- Time management skills
- Complex Problem-solving
- Issue resolution
- Cash drawer balancing
- Product knowledge
Affiliations
- AHIMA
- California Health Information Association (CHIA)
- 3M Science
Certification
- Certified Coding Specialist (CCS)
Timeline
Cashier
TJX Marshalls
03.2025 - Current
Certified Coding Specialist
College Medical Center
10.2013 - 04.2020
Emergency Department/ Outpatient Coder
Pacific Hospital of Long Beach
06.2004 - 10.2013
Associate of Science - RHIT
Cypress College
Associate of Arts - Medical Coding And Billing
Concord of Institute Technology
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