Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jasmine Childs

Virginia Beach,VA

Summary


Diligent Front Desk Supervisor with proven track record in managing front desk operations, ensuring smooth and efficient guest experiences. Successfully led team to enhance customer satisfaction and streamline check-in/check-out processes. Demonstrated proficiency in conflict resolution and multitasking in high-pressure environments.

Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.

Overview

16
years of professional experience

Work History

Ocean Key Resort

Front Desk Supervisor
07.2024 - Current

Job overview

  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.

Ocean Key Resort

Front Desk Agent
04.2024 - 07.2024

Job overview

  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

VBCPS

Assistant Special Education Teacher
01.2024 - 06.2024

Job overview

  • Facilitated small group instruction for students requiring additional support in various subjects, leading to increased comprehension and retention of material.
  • Coordinated with related service providers such as occupational therapists or speech-language pathologists for comprehensive support strategies that maximized student growth potential.
  • Promoted social skills development among students through guided group activities and conflict resolution techniques.
  • Provided ongoing support during inclusive classroom settings, enabling all students to participate fully in class activities and discussions.

Wichita Public Schools USD 259

Special Education Assistant
11.2022 - 12.2023

Job overview

  • Managed crisis situations calmly, maintaining safety protocols while supporting the emotional well-being of affected students during challenging moments within the school day.
  • Built trust and rapport with students through positive reinforcement and strong communication skills.
  • Assisted students in achieving academic goals by providing one-on-one support and small group instruction.
  • Enhanced student learning by adapting instructional strategies to individual needs.

Tax Services of America

Office Manager
12.2008 - 02.2018

Job overview

  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.

Education

University of Phoenix
Phoenix, AZ

BA from Business Management
12-2027

University Overview

Currently Enrolled

Skills

  • Guest Relations
  • Leadership
  • Problem Solving
  • Organization & Multitasking
  • Communication
  • Time management

Timeline

Front Desk Supervisor
Ocean Key Resort
07.2024 - Current
Front Desk Agent
Ocean Key Resort
04.2024 - 07.2024
Assistant Special Education Teacher
VBCPS
01.2024 - 06.2024
Special Education Assistant
Wichita Public Schools USD 259
11.2022 - 12.2023
Office Manager
Tax Services of America
12.2008 - 02.2018
University of Phoenix
BA from Business Management
Jasmine Childs