Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Christion

Birmingham,AL

Summary

An experienced claims specialist seeking to maintain full-time position that offers professional challenges managing high caseloads. Offering 5 years of experience and willing to take on any challenge. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.

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Overview

11
11
years of professional experience

Work History

Claims Processor

First Investors Financial Services Inc.
08.2019 - Current
  • Reduced claim processing time for faster customer service and improved satisfaction rates.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
  • Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
  • Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
  • Negotiated settlements with policyholders, balancing their needs with the financial interests of the company.

Collections Specialist

Portfolio Recovery Associates
04.2015 - 08.2019
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Used skip tracing and other techniques to locate debtors.
  • Maintained accurate records of customer accounts, payments and payment plans., and provided detailed account information.
  • Analyzed customer financial records to determine appropriate payment plan.

Assistant Customer Service Manager

TitleMax
03.2013 - 02.2015
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
  • Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Monitored compliance with company policies and industry regulations related to privacy protection and data security within the customer service department.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.

Education

Associate of Applied Business - Finance

Georgia Perimeter College
Decatur, GA

Skills

    • Transactions Reconciliation
    • Claims Review
    • Regulatory Compliance
    • Conflict Resolution
    • Time Management
      • Analytical Thinking
      • Problem Solving
      • Data Entry
      • Customer Service

Timeline

Claims Processor

First Investors Financial Services Inc.
08.2019 - Current

Collections Specialist

Portfolio Recovery Associates
04.2015 - 08.2019

Assistant Customer Service Manager

TitleMax
03.2013 - 02.2015

Associate of Applied Business - Finance

Georgia Perimeter College

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Jasmine Christion