Insightful Sociologist with background in conducting comprehensive social research and analysis. Skilled in applying both quantitative and qualitative methods to gain insights into societal trends, behaviors, and cultural norms. Strengths include exceptional analytical abilities, strong communication skills for presenting findings, and adeptness at leveraging research to inform policy development and program improvements. Have contributed to impactful changes through evidence-based recommendations in previous positions, influencing community programs and educational initiatives.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
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Overview
4
4
years of professional experience
Work History
Sales Associate
The Home Depot Inc
Lafayette, LA
09.2023 - Current
Assist customers with product selection, sizing and styling.
Conducted inventories on a regular basis to track stock levels.
Greeted customers and provided exceptional customer service.
Tracked sales performance metrics to identify trends in market place.
Placed special orders or called other stores to find desired items.
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
Handled customer complaints in a professional manner.
Customer Service Representative
Walgreens
Lafayette, LA
05.2023 - 09.2025
Conducted regular follow-up calls with customers after resolving their issues.
Answered customer inquiries via phone, email, and chat.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Identified opportunities for upselling additional products or services based on customer needs.
Answered inbound calls, chats and emails to facilitate customer service.
Organized digital files and photo archives in an efficient manner.
Customer Service Representative
Walmart
Pineville, LA
12.2022 - 04.2023
Gathered customer feedback through surveys and used the data to improve customer service.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Performed other duties as assigned by management.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Apparel Associate
Academy Sports and Outdoors
Lafayette, LA
05.2021 - 10.2021
Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
Replenished merchandise on sales floor as needed throughout the day.
Stocked shelves with newly arrived merchandise according to store guidelines.
Updated point-of-sale system with new prices or promotions as directed by management.
Operated cash register accurately to complete transactions quickly and efficiently.
Performed daily inventory checks to ensure accurate product counts.
Inspected incoming shipments of apparel for quality assurance purposes.