Adept at enhancing customer experiences and streamlining operations, I leveraged teamwork and exceptional communication skills at GNC Live Well to surpass sales targets. My background in veterinarian technology and as a front checkout supervisor demonstrates a unique blend of problem-solving and multi-tasking abilities, contributing significantly to operational efficiency and customer satisfaction.
Working with a team to meet daily/weekly/yearly goals. Greeting customers as they enter the store, asking questions opened questions and attentively listening to learn about what health/physical goals wanting to be reached. Helped customers with their accounts and orders in person or over the phone.
Being the first person in the room with a client I asked questions to gain more information on reasons for visits, collected information was verbally passed on and entered electronically in online charts. Reviewed older records to learn more about new patients, or current patients past procedures. I made calls to clients and companies to relay information, call backs and order services for the hospital or patient. Placed, ordered and filled prescriptions. Assisted with Veterinarians doing exams and administering medications and vaccines.
Assisting customers with purchase, explaining store policy and helping coworkers on the cash register. Approving big purchases or returns as well as assisting with scheduling and breaks. I also logged in and assisted with any updates or problems with accounts within the store.