Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Cochran

Tampa,FL

Summary

Dynamic Department Manager with a proven track record at Sanwa Growers, excelling in client support and personnel oversight. Enhanced customer satisfaction through effective problem resolution and strategic team guidance. Skilled in performance tracking and analysis, optimizing operations to ensure peak efficiency while fostering a collaborative work environment.

Overview

8
8
years of professional experience

Work History

Department Manager

Sanwa Growers
12.2020 - Current
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Managed approximately 30 incoming calls, emails and in person inquiries daily.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Shift Leader

CiCis Pizza
01.2018 - 12.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

High School Diploma -

Tampa Bay Technical High School
Tampa, FL
04.2020

Skills

  • Client support
  • Personnel oversight
  • Strategic team guidance
  • Effective problem resolution
  • Strategic task assignment
  • Adaptable work hours
  • Performance tracking and analysis
  • Work planning and organization

Timeline

Department Manager

Sanwa Growers
12.2020 - Current

Shift Leader

CiCis Pizza
01.2018 - 12.2020

High School Diploma -

Tampa Bay Technical High School

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