Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Jasmine Coffey

Jasmine Coffey

Aurora,IL

Summary

Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Event Server

All Team Staffing
Aurora, IL
05.2015 - Current
  • Restocked buffet tables with dishes, utensils, condiments, napkins. as needed.
  • Transported prepared food items from the kitchen to the designated area for serving purposes.
  • Ensured that all food items were properly displayed and replenished as needed.
  • Greeted guests upon arrival, provided information on menu selections, and answered questions regarding availability of items.
  • Assisted in breaking down banquet rooms after conclusion of event including removing linens from tables and folding them neatly before returning them to storage area.
  • Followed health department regulations when handling food products and cleaning dining areas.
  • Adhered strictly to sanitation policies while performing job duties such as washing hands regularly between tasks.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Catering Supervisor

Compass Group
Elgin, IL
07.2012 - Current
  • Organized and oversaw banquet setup, service, breakdown, and storage of equipment.
  • Provided feedback to chefs on menu changes or improvements that should be made based on customer preferences.
  • Supervised and coordinated day-to-day activities of catering staff, including scheduling shifts and assigning tasks.
  • Monitored inventory levels of all food items to ensure adequate supplies were available when needed.
  • Inspected kitchen equipment regularly to make sure it was clean and functioning properly.
  • Reviewed bills from suppliers to verify accuracy before submitting them for payment.
  • Resolved any complaints or concerns from customers regarding catering services provided.
  • Managed ordering process for all ingredients used in meal preparations for catered events.
  • Coordinated with vendors to acquire necessary supplies for catered events.
  • Trained new employees in proper meal preparation techniques, customer service etiquette, and safety protocols.
  • Interacted with guests on a regular basis to ensure satisfaction with meals served at catered functions.
  • Assisted in the development of standard operating procedures for catering services.
  • Attended meetings with clients prior to their event in order to discuss details concerning menu selections, décor preferences.
  • Ensured compliance with health and safety regulations while preparing food items for banquets or other events.
  • Maintained records of catering expenses such as labor costs, food purchases.
  • Cultivated professional relationships with key personnel within establishment, including professionals, professionals and banquet manager, enabling quick issue resolution.
  • Monitored staff members at catering events and functions, providing in-depth instructions ahead of time.
  • Directed food delivery and presentation to maintain catering operations.
  • Executed scheduling, logistics, and follow-ups with event staff.
  • Maintained records to orchestrate event details, customer requests and billing information.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Calculated and provided clients with proposals of potential costs to complete event.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Explained goals and expectations required of trainees.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Delegated work to staff, setting priorities and goals.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Distributed food to service staff for prompt delivery to customers.
  • Prepared variety of foods according to exact instructions and recipe specifications.

Education

Certification - PBT

Waubonsee Community College, Sugar Grove, IL
08-2021

Some College (No Degree) - General Studies

Waubonsee Community College, Sugar Grove, IL
06-1999

Skills

  • Strategic Direction
  • Written and verbal communication
  • Food Storage
  • Menu Planning
  • Relationships and rapport
  • Basic accounting
  • Waste Reduction
  • Table Setting
  • Sanitation Standards
  • Food presentation
  • Client Engagement
  • Client Relationship Management
  • Customer Service
  • Event Planning
  • Dietary restriction compliance
  • Sanitation Procedures
  • Personnel Supervision
  • Time Management
  • Food safety knowledge
  • Special Diet Menu
  • Quality Assurance

Certification

  • BASSET certification June 2024
  • Food Handlers License June 2024
  • PBT certification August 2021

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Event Server - All Team Staffing
05.2015 - Current
Catering Supervisor - Compass Group
07.2012 - Current
Waubonsee Community College - Certification , PBT
Waubonsee Community College - Some College (No Degree), General Studies
Jasmine Coffey