Jasmine Cofield

• Monitor company's production process to ensure compliance with regulations
• Perform Audits and oversee quality control teams
• Experience with arbitration filing and subrogation of claims
• Prepare invoices for subrogation expenses
• Prepared reports of findings to vendors
• Review case files, investigate each claim based on its own merits.
• Reduced production errors through consistent monitoring and detailed reporting of quality control processes by 25%.

• Respond to inquires and provide information clearly and efficiently
• Accurately complete transactions while handling money and guest concerns
• Reconciled and inspected resalable or salvageable items per policy.
• Decreased investigated guest challenges and sources of dissatisfaction wait times by 24 hours.

• Answered calls/emails, filed documents, scheduled appointments, and maintained office records
• Investigated queries with Inbound shipments and purchase orders
• Reviewed, investigated, and recovered claims
• Worked closely with vendors to discuss, reconciled pricing and assess liability
• Trained employees on quality standards and procedures.

Submitted claims and processed work orders for trailers and airplanes

• Logged and emailed hourly updates of yard management arrivals and departures, driver logs, and other records to upper management
• Contacted drivers and pilots on possible hazards and delays
• Inspected and audited trailers for damages.
• Trained 3 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 4%
• Closely monitored dispatch board to triage and prioritize over 10 daily calls