Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jasmine Cole

Terry,MS

Summary

Experienced Claims Processor delivering 98% accuracy, optimizing workflows to save costs and expedite policies. Proficient in analytics, compliance, and client communications with successful track record in insurance operations.

Work History

Claims Processor

Pioneering Insurance Solutions
10 2024 - 10 2025
  • Processed claims with 98% accuracy rate.
  • Expedited 120+ policy adjustments monthly.
  • Reduced approval time by 20% through optimization.
  • Followed up with customers on unresolved issues.
  • Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
  • Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
  • Streamlined document management, introducing efficient filing systems that improved retrieval times and reduced misplacements.

Claims Analyst

SafeGuard Assurance Group
10 2023 - 9 2024
  • Analyzed 150+ claims weekly for compliance.
  • Improved documentation efficiency by 30%.
  • Ensured customer satisfaction rate of 92%.
  • Maintained strong working relationships with third-party vendors, such as independent adjusters and appraisers, to facilitate prompt resolution of claims.
  • Mentored junior team members, sharing expertise in claims analysis techniques and fostering professional growth within the department.
  • Provided exceptional customer service by promptly addressing inquiries from policyholders, agents, and other stakeholders regarding the status of their claims.

Education

MBA - Insurance & Risk Management

Jackson State University
Jackson, Mississippi, MS
03.2024

Bachelor of Science - Computer Engineering

Jackson State University
Jackson, Mississippi, MS
04.2022

Skills

  • Claims processing automation
  • Regulatory compliance expertise
  • Data analysis and reporting
  • Client communication
  • Insurance claims analysis
  • Policy adjustment accuracy
  • Workflow optimization
  • Conflict resolution

Accomplishments

  • Saved $15,000 annually by streamlining claim review processes.
  • Optimized internal reporting, reducing errors by 22%.

Timeline

Claims Processor

Pioneering Insurance Solutions
10 2024 - 10 2025

Claims Analyst

SafeGuard Assurance Group
10 2023 - 9 2024

MBA - Insurance & Risk Management

Jackson State University

Bachelor of Science - Computer Engineering

Jackson State University