Jasmine Collins
Raleigh,NC
Summary
Dynamic Assistant Manager with over 17 years of extensive experience at Party City, recognized for enhancing customer satisfaction and leading a team of 15. Skilled in operations management and staff training, I implemented strategic plans that improved efficiency and reduced discrepancies, fostering a motivated work environment while ensuring accurate financial reporting.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Party City
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Train, mentor, and manage a team of 15 employees, improving productivity and morale.
Assistant Manager
Aldi
12.2021 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Store Manager
Walgreens
05.2019 - 04.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Helping pharmacy with patient prescription filling and entering new patients insurance and billing information.
Assistant Manager
Party City Franchise
09.2007 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Education
High School Diploma -
Garner Magnet High
Garner, NCSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Team motivation
- Time management
- Problem-solving
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Strategic planning
- Policy enforcement
Timeline
Assistant Manager
Party City
07.2022 - Current
Assistant Manager
Aldi
12.2021 - 04.2022
Assistant Store Manager
Walgreens
05.2019 - 04.2021
Assistant Manager
Party City Franchise
09.2007 - 04.2021
High School Diploma -
Garner Magnet High