Jasmine Combs
Jacksonville,AR
Summary
Proven track record in enhancing customer satisfaction and exceeding sales quotas at TTEC (TeleTech) - HealthCare Solutions, showcasing insurance product expertise and exceptional client relationship management. Leveraged outstanding communication skills and problem resolution abilities to maintain high service standards. Achieved significant client loyalty through empathetic engagement and tailored solutions, underpinned by solid HIPAA compliance knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
The Crossing at Riverside Health and Rehab
Customer Service Agent
Ttec (TeleTech) - HealthCare Solutions
02.2024 - 10.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Licensed Insurance Agent
Ttec (TeleTech) - HealthCare Solutions
02.2023 - 01.2024
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Maintained high standards of customer service by building relationships with clients.
- Exceeded corporate quotas for monthly policy sales.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Upsold additional products and services after identifying customer needs and requirements.
Table Busser
The Hook
12.2022 - 02.2023
Certified Nursing Assistant
Cabot Health and Rehah
03.2022 - 12.2022
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Cabot High School
Cabot, AR05-2021
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Insurance sales expertise
- Risk Assessment Knowledge
- Insurance product expertise
- Client Relationship Management
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Life and Health Insurance License - Arkansas Department of Insurance.
Languages
English
Full Professional
Timeline
Customer Service Agent
Ttec (TeleTech) - HealthCare Solutions
02.2024 - 10.2024
Licensed Insurance Agent
Ttec (TeleTech) - HealthCare Solutions
02.2023 - 01.2024
Table Busser
The Hook
12.2022 - 02.2023
Certified Nursing Assistant
Cabot Health and Rehah
03.2022 - 12.2022
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Life and Health Insurance License - Arkansas Department of Insurance.
Certified Nursing Assistant
The Crossing at Riverside Health and Rehab
High School Diploma -
Cabot High School
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