Jasmine Connally
Cedar Hill,TX
Summary
Experienced Customer Service Representative with a strong background in banking and retail industries. Demonstrated ability to uphold high quality standards, resolve complex problems, and ensure customer satisfaction. Proficient in communication, multitasking, and utilizing Salesforce. Eager to apply skills and knowledge in a new Customer Service Rep position.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
PNC Bank
06.2022 - Current
- Achieved and sustained a Quality score of over 90%, ensuring superior customer interactions.
- Facilitated online banking setup, self-service resets, and issue resolution.
- Monitored customer accounts to detect suspicious activity.
Customer Service Representative
Walgreens
05.2020 - 06.2022
- Worked with various departments to address intricate customer problems.
- Directed coordination of vaccination schedules and supported liability claims handling.
- Upheld professionalism in dealings with difficult customers, fostering a positive service experience.
Optometrist Technician
Infocus Visions
11.2017 - 04.2019
- Conducted thorough pre-testing procedures encompassing visual fields, acuities, pressures, dilation, and eye measurements.
- Managed comprehensive patient records, featuring test findings and treatment outlines.
- Handled billing procedures with a focus on eligibility and prior authorizations.
Education
Highschool Diploma -
Cedar Hill Highschool
05.2017
Skills
- Communication
- Active listening
- Critical thinking
- Empathy
- Time management
- Adaptability
- Problem-solving
Timeline
Customer Service Representative
PNC Bank
06.2022 - Current
Customer Service Representative
Walgreens
05.2020 - 06.2022
Optometrist Technician
Infocus Visions
11.2017 - 04.2019
Highschool Diploma -
Cedar Hill Highschool
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