Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Languages
References
Timeline
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Jasmine Conner

Naples,FL

Summary

Administrative professional with a strong focus on building positive relationships among clients, staff, and management. Exceptional communicator skilled in complex problem-solving and conflict resolution. Proven expertise in resource allocation and effective schedule management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Administrative Assistant

The Syren Oyster & Cocktail Bar
Naples, US
11.2024 - 05.2025
  • Managed accounts payable, including processing invoices and ensuring timely payments.
  • Developed and implemented filing systems for improved document organization.
  • Facilitated communication between FOH and BOH.
  • Assisted the GM in hiring and overseeing maintenance, with a focus on plumbing.
  • Checked the mail, reconciled invoices, managed menu changes, and much more.
  • Managed reservations via OpenTable and spent extra time helping the host.
  • Handled customer inquiries and provided exceptional service to enhance guest experiences.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations, and other written correspondence, as required by management staff.

Server/Waiter

Rebecca's Wine Bar
Naples, US
01.2024 - 11.2024
  • Delivered refined lunch service in a high-volume, wine-focused environment, seamlessly balancing bussing, food running, and table service.
  • Expertly prepared, garnished, and presented, all bar beverages align with brand and guest expectations.
  • Opened and served wine with proper technique, providing informed recommendations to enhance the guest experience.
  • Maintained exceptional cleanliness and organization in the dining and service areas, contributing to smooth, efficient front-of-house operations.
  • Cultivated a warm, engaging atmosphere that encouraged repeat visits and elevated overall guest satisfaction.
  • Provided exceptional customer service in a fast-paced wine bar environment.
  • Collaborated with kitchen staff to ensure timely food delivery to tables.
  • Trained new servers on menu items and service protocols.
  • Handled guest inquiries and resolved complaints promptly and professionally.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Server/Waiter

The Cheesecake Factory
Naples, US
09.2021 - 02.2023
  • Provided exceptional customer service in high-volume dining environment.
  • Managed multiple tables while ensuring timely food and beverage delivery.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Processed payments accurately using point-of-sale systems efficiently.
  • Assisted in inventory management by restocking supplies as needed.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.

Server/Manager

ROSATI'S PIZZA
Naples, US
11.2020 - 11.2021
  • Oversaw full restaurant operations during peak hours as the sole front-of-house staff, managing dine-in tables, to-go orders, Uber Eats, and phone orders simultaneously.
  • Directed all service functions, including bussing, food running, order accuracy, and guest relations, ensuring a smooth workflow and exceptional customer experiences.
  • Exercised managerial duties, including problem-solving, prioritizing tasks under pressure, and maintaining operational standards without direct supervision.
  • Coordinated communication between kitchen and service staff is essential to streamline order flow and maximize efficiency during high-volume shifts.

Sales Associate

American Eagle Outfitters
Naples, US
01.2017 - 08.2020
  • Lead Cashier retail sales

Ice Cream Server

Haagen Dazs
Naples, US
11.2015 - 01.2017
  • Cashier, customer service, sales

Education

Bachelor of Arts - Anthropology

Florida Gulf Coast University
Fort Myers, FL
06-2027

Some College (No Degree) - Undecided

University of South Florida
Tampa, FL

Skills

  • Customer service
  • Effective communication
  • Vendor management
  • Sales techniques
  • Point-of-sale system
  • Food safety oversight
  • Customer feedback management
  • Upselling techniques
  • Tableside etiquette
  • High volume dining
  • Time management
  • Problem resolution

Certification

  • ServSafe
  • Driver's License
  • Food Handler Certification, 08/01/24, 08/01/27

Languages

Spanish, Intermediate

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

English
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Administrative Assistant

The Syren Oyster & Cocktail Bar
11.2024 - 05.2025

Server/Waiter

Rebecca's Wine Bar
01.2024 - 11.2024

Server/Waiter

The Cheesecake Factory
09.2021 - 02.2023

Server/Manager

ROSATI'S PIZZA
11.2020 - 11.2021

Sales Associate

American Eagle Outfitters
01.2017 - 08.2020

Ice Cream Server

Haagen Dazs
11.2015 - 01.2017

Bachelor of Arts - Anthropology

Florida Gulf Coast University

Some College (No Degree) - Undecided

University of South Florida

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