JASMINE COOK
FAIRBURN,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
EVS Lead
Encompass Health Rehabilitation Hospital
08.2021 - Current
- Boosted overall cleanliness of facility through regular inspections and thorough cleaning routines.
- Optimized staff scheduling to ensure adequate coverage during peak hours, improving patient satisfaction.
- Collaborated closely with other departments to coordinate services, resulting in seamless operations.
- Established open communication channels with staff, resolving conflicts quickly to maintain cohesive team environment.
- Maintained detailed records of all cleaning activities for compliance purposes and future reference.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Kept building spaces premises clean inside and outside.
- Checked in and stocked inventory throughout facility.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Established open communication channels with staff, resolving conflicts quickly to maintain a cohesive team environment
Front Desk Receptionist
Park And Recreation City Of Union City
01.2019 - 08.2022
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Scheduled, coordinated and confirmed appointments and meetings.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Collect payments, processed transactions and updated relevant records.
Front Desk Assistant
T And J Cleaning
01.2016 - 11.2019
- Collaborated with housekeeping staff to ensure timely room availability and resolve any guest issues or special requests.
- Maintained professional and welcoming front desk area, setting a positive first impression for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Led a team of stock room associates, providing training and guidance on best practices for handling merchandise and maintaining cleanliness standards.
- Improved order processing speed by organizing items in stock room according to SKU numbers and product categories.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
Education
High School Diploma -
Banneker High School
College Park, GA05.2007
Skills
- Environmental awareness
- Scheduling Coordination
- Appointment Scheduling
- Scheduling
- Payment Processing
- Customer Service
- Multi-line phone talent
Timeline
EVS Lead
Encompass Health Rehabilitation Hospital
08.2021 - Current
Front Desk Receptionist
Park And Recreation City Of Union City
01.2019 - 08.2022
Front Desk Assistant
T And J Cleaning
01.2016 - 11.2019
High School Diploma -
Banneker High School
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