Jasmine Cooper
Atlanta,GA
Summary
Dynamic customer service professional with extensive experience excelling in customer relations and service. Proven ability to enhance customer satisfaction through active listening and efficient issue resolution. Skilled in Microsoft Office, consistently delivering exceptional service and fostering positive customer experience.
Looking to enhance my detail orientated skills at a entry level position, with the option to elevate within the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LoadUp Technologies
07.2023 - 09.2025
- Assisted customers with inquiries and product information to enhance satisfaction.
- Utilized CRM software to track customer interactions and resolve issues efficiently.
- Maintained accurate records of customer feedback for service improvement initiatives.
- Collaborated with team members to ensure timely response to customer requests.
Server
Johhny Carino's
11.2021 - 05.2023
- Delivered exceptional customer service by anticipating guest needs and accommodating special requests.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and service flow seamlessly.
- Trained new servers on menu items, service standards, and point-of-sale system usage.
Retail Sales Associate
Bath & Body Works
11.2018 - 02.2020
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively engage with customers.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Organized merchandise displays to optimize sales and improve visual appeal of store layout.
Cashier
Zaxbys
08.2017 - 02.2020
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Resolved customer inquiries and complaints promptly to enhance satisfaction and loyalty.
- Conducted daily cash reconciliations, maintaining financial accuracy and accountability.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Atlanta Technical College
Atlanta, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Conflict resolution
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Microsoft Office Suite
- Data collection
- Live chat support
- POS systems expert
- Customer relations
- Order processing
Certification
Food
- Food Handler - 2017
Timeline
Customer Service Representative
LoadUp Technologies
07.2023 - 09.2025
Server
Johhny Carino's
11.2021 - 05.2023
Retail Sales Associate
Bath & Body Works
11.2018 - 02.2020
Cashier
Zaxbys
08.2017 - 02.2020
High School Diploma -
Atlanta Technical College