Summary
Overview
Work History
Education
Skills
Timeline

Jasmine Cooper

Bremerton

Summary

Developed skills in any customer service environment, excelling in client relationship management and digital communication. Demonstrated ability to adapt and thrive in changing circumstances, ensuring client satisfaction and retention. Seeking to transition into new field where these transferrable skills can contribute to team success and client engagement.

Overview

19
19
years of professional experience

Work History

Delivery Driver

DoorDash
11.2021 - Current
  • Delivered packages and goods to customers promptly and efficiently.
  • Maintained accurate delivery records, including times, recipients, and special instructions.
  • Ensured safe handling and transportation of fragile or perishable items.
  • Adhered to traffic laws while operating company vehicles.
  • Managed delivery routes to optimize efficiency and minimize fuel consumption.
  • Provided exceptional customer service by addressing inquiries and concerns professionally.
  • Resolved delivery issues swiftly to enhance customer satisfaction.
  • Utilized GPS systems to identify optimal routes for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.

WASHINGTON DEPARTMENT OF VETERANS AFFAIRS
07.2024 - 12.2024
  • Maintained accurate and up-to-date client records, ensuring confidentiality and compliance with privacy regulations
  • Coordinated community outreach programs to raise awareness about available social services
  • Participated in case conferences with multidisciplinary teams to discuss client progress, treatment plans, and service coordination
  • Participated in staff meetings, trainings, and professional development activities to enhance knowledge and skills
  • Demonstrated cultural sensitivity when working with diverse populations from various ethnic backgrounds

US Navy Sailor

United States Department Of Defense
01.2022 - 07.2024
  • Maintained optimal functionality of various naval equipment and systems through rigorous operation and maintenance.
  • Upheld highest standards of discipline and professionalism as a United States Navy member.
  • Participated in physical training exercises to achieve peak fitness for military service.
  • Adhered strictly to safety protocols, minimizing risks during operations.
  • Developed expertise in navigation, communications, engineering, aviation, or logistics based on assigned role.
  • Ensured compliance with security regulations both onboard ships and at naval facilities.
  • Engaged in specialized training programs to advance professional development within the Navy.
  • Cross trained as X-ray Department support staff receptionist.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

CEO/Owner

Transformation Music Studios
01.2014 - 01.2022
  • Delivered private and group music lessons across diverse genres to various students.
  • Developed tailored lesson plans addressing individual student needs.
  • Fostered parental involvement to enhance learning and retention of information.
  • Facilitated community event participation to strengthen musical performance skills.
  • Integrated therapeutic approaches to support students facing personal challenges.
  • Created and executed a comprehensive music curriculum emphasizing fundamental skills and theory.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Assessed student progress through regular evaluations, offering constructive feedback for improvement.
  • Adapted teaching strategies for students with special needs to promote inclusivity.

Lawn Care Specialist

TruGreen
06.2020 - 11.2021
  • Administered various fertilizers, ensuring effective application for optimal lawn health.
  • Provided strategic advice on lawn disease management and prevention.
  • Acquired foundational knowledge of weed plants affecting lawns.
  • Obtained Pest Technician license through rigorous training program.
  • Conducted routine vehicle inspections to ensure safety and efficiency.
  • Reported maintenance needs promptly for timely repairs and upkeep.
  • Maintained cleanliness and organization of company vehicles consistently.

Drums and Keyboard Instructor

School of Rock
08.2017 - 03.2019
  • Delivered private one-on-one drum and piano lessons alongside group instruction.
  • Developed comprehensive music curriculum emphasizing fundamental skills and musical theory.
  • Designed engaging lesson plans employing diverse teaching techniques to enhance student motivation.
  • Provided individualized instruction aligned with each student's skill level and learning style.
  • Collaborated with colleagues to create opportunities for creative exploration of music history.
  • Organized concerts and performances to showcase student talent in collaboration with other music teachers.
  • Prepared students for recitals, competitions, and auditions by coaching on technique and stage presence.
  • Maintained communication with parents regarding students' musical development and performance objectives.

Supervisor

Spirit Lifter's Cleaning Co
04.2012 - 01.2018
  • Oversaw completion of tasks by co-workers to ensure operational efficiency.
  • Delegated responsibilities to a team of 3-6 individuals, verifying task fulfillment.
  • Communicated expectations from upper management and addressed subordinate concerns.
  • Participated in special projects, ensuring team excellence in task completion.
  • Developed skills for diverse work environments while enhancing time management capabilities.
  • Conducted training for new recruits to facilitate smooth onboarding processes.
  • Performed administrative duties including interviewing candidates and preparing timesheets.
  • Managed supply inventory by refilling items, reporting damages, and collecting client payments.

Loader/Unloader

UPS
05.2011 - 03.2012
  • Followed safety protocols and guidelines to ensure a safe working environment for all employees
  • Inspected packaged items for quality control purposes, identifying any defects or issues
  • Collaborated with team members to meet production goals and deadlines
  • Assisted in the loading and unloading of packages onto delivery trucks or shipping containers
  • Communicated effectively with supervisors regarding any challenges or concerns related to packaging operations
  • Efficiently loaded and unloaded trucks with merchandise, ensuring accurate counts and proper handling of fragile items
  • Collaborated with team members to prioritize loading/unloading tasks based on delivery schedules and customer requirements
  • Maintained a clean and organized work area, following safety protocols to prevent accidents or damage to goods
  • Safely secured loads using straps, ropes, or other securing devices to prevent shifting during transportation
  • Demonstrated exceptional teamwork skills by assisting colleagues with their tasks during peak periods or when facing tight deadlines

Sales and Merchandising Associate

JcPenney
05.2006 - 04.2011
  • Delivered exceptional customer service, aligning with 'customer 1st' company motto during each interaction.
  • Achieved department goals through diligent teamwork and collaboration.
  • Cultivated strong communication skills to enhance customer interactions.
  • Processed register transactions and managed online orders efficiently.
  • Demonstrated empathy towards dissatisfied customers to resolve issues effectively.
  • Participated in store and department inventory management for four consecutive years.
  • Maintained department cleanliness and promoted teamwork to meet management expectations.
  • Received numerous awards for outstanding customer service performance.

Education

Bachelor of Arts - Criminal Justice

Lindenwood University, Saint Charles, MO
12-2014
  • Lindenwood Lions Marching Band and Drumline Member 2008-2014

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Dependable and reliable
  • Time management skills
  • GPS and route planning
  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • HIPAA compliance
  • EMR / EHR
  • Proficient in [software]
  • Effective decision making
  • Operational excellence
  • Customer focus
  • Strategic visioning

Timeline

- WASHINGTON DEPARTMENT OF VETERANS AFFAIRS
07.2024 - 12.2024
US Navy Sailor - United States Department Of Defense
01.2022 - 07.2024
Delivery Driver - DoorDash
11.2021 - Current
Lawn Care Specialist - TruGreen
06.2020 - 11.2021
Drums and Keyboard Instructor - School of Rock
08.2017 - 03.2019
CEO/Owner - Transformation Music Studios
01.2014 - 01.2022
Supervisor - Spirit Lifter's Cleaning Co
04.2012 - 01.2018
Loader/Unloader - UPS
05.2011 - 03.2012
Sales and Merchandising Associate - JcPenney
05.2006 - 04.2011
Lindenwood University - Bachelor of Arts, Criminal Justice

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Jasmine Cooper