Jasmine Cooper
Suisun City,CA
Summary
Consulting professional with strong track record in delivering impactful business solutions. Adept at strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adapting to evolving project needs. Brings expertise in client relations, problem-solving, and driving measurable results.
Overview
13
13
years of professional experience
Work History
Store Consultant
FedEx Office & Print Services
01.2024 - Current
- Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Observed packing operations to verify conformance to specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
Store Consultant
FedEx
03.2023 - 01.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
- Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
Customer Service Rep II
Travis Credit Union
07.2018 - 05.2022
- Maintains duties as the Contact Center Rep I. In addition to issuing refunds, increase limits on personal and credit accounts, train and oversee new employees with shadowing method. Process auto loan and credit card applications and increase lines of credit while adhering to a strict schedule.
Customer Service Rep I
Travis Credit Union
11.2016 - 07.2018
- Manages basic to moderately complex member service inquiries, provide superior Customer Service to members by answering inbound calls in a high-volume Contact Center. Builds long term member relationships and focuses on member retention, follows up on member inquiries, identify opportunities for additional credit union products, Identifying and resolving issues using multiple software applications: DNA, Salesforce, Lending 360, and Teams.
Lead Sales Coord.
The Salvation Army Kroc Center
08.2015 - 01.2017
- Maintain duties as the event attendant as well as manage events planning for the center. Update customer accounts and fulfill customers request regarding account, process payments and invoicing, generate reports and create spreadsheets to manage scheduling and business productivity. Have knowledge of promotions and policies, oversaw a team of four, efficiently to maintain productivity and productions of event planning.
Event Attendant
The Salvation Army Kroc Center
05.2012 - 08.2015
- Hostess of events at center, set up rooms for activities and various events, prepare food/set up schedule time, oversee and clean up after the event, Front desk duties: Check in Kroc members, answer phones, issue day passes, set up new memberships, administer sign up for programs, sell concessions in café, manage register, deposit drops, currency count, manage concessions budget.
Education
No Degree - Human Services
Solano Community College
Fairfield, CASolano Community College
Vallejo, CASkills
- Customer Care
- Excellent Communicator
- Strategic planning
- Software troubleshooting
- Teamwork and collaboration
- Multitasking Abilities
- Problem-solving
- Organized
- Goal Oriented
- Time management
- Client engagement
- Project management
- Quality assurance
- Staff management
- Attention to detail
- Fast Learner
Timeline
Store Consultant
FedEx Office & Print Services
01.2024 - Current
Store Consultant
FedEx
03.2023 - 01.2024
Customer Service Rep II
Travis Credit Union
07.2018 - 05.2022
Customer Service Rep I
Travis Credit Union
11.2016 - 07.2018
Lead Sales Coord.
The Salvation Army Kroc Center
08.2015 - 01.2017
Event Attendant
The Salvation Army Kroc Center
05.2012 - 08.2015
No Degree - Human Services
Solano Community College
Solano Community College
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