Summary
Overview
Work History
Education
Skills
Certification
Quote
Interests
Timeline
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Jasmine Cornell

Jasmine Cornell

Winston-Salem,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build rapport.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Care Specialist

Alight Solutions
08.2017 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Effectively trained new hires and ongoing employees on best practices and customer care procedures to eliminate inefficiencies.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website in an effort to submit spending account claims, view expense list per the customer's account type, as well as monitor account activity, improving overall customer experience.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Participated in team meetings and training sessions to stay informed about client and provision updates.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Passionate about learning and committed to continual improvement.

Home Health Aide Nurse's Assistant

A Touch Of Care
09.2018 - 04.2022
  • Facilitated personal hygiene management, feeding and ambulation.
  • Improved patients' comfort with massage and application of topical treatments.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Developed and maintained courteous and effective working relationships.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Performed laundry and other light housekeeping duties as instructed by client.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Developed strong relationships with patients and their families, creating a supportive environment conducive to healing and improved wellbeing.

Certified Nursing Assistant

Brookridge Retirement Baptist Homes of North Carolina
09.2015 - 07.2016
  • Gathered information from caregivers, nurses, or physicians about patient condition, treatment plans or appropriate activities
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Contributed to a positive and supportive work environment by collaborating effectively with colleagues to provide seamless care transitions between shifts.
  • Transported patients between rooms and appointments or testing locations.
  • Utilized proper body mechanics during transfers and positioning, ensuring patient safety while minimizing risk of injury.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Managed time efficiently in order to complete all tasks within deadlines.

Dietary Aide

Gallins Dining and Nutrition
05.2015 - 09.2015
  • Apportioned and serve food to facility residents, employees, or patrons
  • Trained new employees.

Home Health Aide

Piedmont Home Health
12.2012 - 09.2015
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Developed rapport to create safe and trusting environment for care.

Certified Nursing Assistant

Springwood Care Center
11.2009 - 09.2015
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Strengthened communication skills through regular interactions with others.
  • Assisted with end-of-life care.

Education

Mount Tabor High School
Winston Salem, NC
06.2009

Skills

  • Customer Relation in a Call Center Environment (August – October 2016)

  • Participated in an outbound call campaign for the Better Business Bureau

  • Inbound Customer Service

  • Call center experience

  • Call Documentation

  • De-Escalation Techniques

  • Effective Communication

  • Relationship Building

  • Team building

  • Calm and Professional Under Pressure

  • Educate customers regarding Spending Account claim statuses and provisions

Certification

  • CNA - Certified Nursing Assistant

Quote

Stop chasing the money and start chasing the passion.
Tony Hsieh

Interests

Mental health

Psychology

Music

Teaching

Intellectual Conversation

Timeline

Home Health Aide Nurse's Assistant

A Touch Of Care
09.2018 - 04.2022

Customer Care Specialist

Alight Solutions
08.2017 - Current

Certified Nursing Assistant

Brookridge Retirement Baptist Homes of North Carolina
09.2015 - 07.2016

Dietary Aide

Gallins Dining and Nutrition
05.2015 - 09.2015

Home Health Aide

Piedmont Home Health
12.2012 - 09.2015

Certified Nursing Assistant

Springwood Care Center
11.2009 - 09.2015

Mount Tabor High School

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Jasmine Cornell