Jasmine Gipson
Princeton,TX
Summary
Customer-oriented General Manager with eleven years of experience focused on increasing revenues and expanding margin. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Experienced with managing dual operations to ensure seamless business function. Utilizes strategic planning to enhance efficiency and productivity. Track record of fostering team collaboration and achieving significant operational improvements.
Overview
13
13
years of professional experience
Work History
Dual General Manager
Aimbridge Hospitality
10.2023 - Current
- Implemented cost-saving measures, reducing overhead expenses while maintaining quality standards.
- Championed sustainability efforts by implementing eco-friendly practices throughout property operations.
- Managed budgets and financial performance, ensuring profitability through prudent fiscal oversight.
- Managed inventory control processes to ensure adequate stock levels while minimizing waste and spoilage costs.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts for goods and services.
- Collaborated with regional managers to develop strategic plans for operational improvements across multiple properties.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Aimbridge Hospitality
07.2023 - 10.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Assistant General Manager
Aimbridge Hospitality
01.2022 - 07.2023
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Assistant General Manager
Aimbridge Hospitality
04.2021 - 01.2022
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Assistant General Manager
Vista Host Hospitality
12.2019 - 04.2020
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Front Office Manager
Hilton Corporation
09.2018 - 12.2019
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
Front Office Supervisor
Hilton Corporation
02.2018 - 09.2018
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
Assistant Front Office Manager
Hilton Corporation
09.2016 - 02.2018
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Reduced customer issues by 80% with introduction of surveys and questionnaires.
Night Manager
Hilton Corporation
05.2014 - 06.2015
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Managed 5 employees in delivering smooth, productive night shift operations.
Project Team Specialist
Best Buy
09.2012 - 05.2014
- Mitigated potential roadblocks by proactively identifying potential risks or obstacles and addressing them before they impacted the project timeline or quality.
- Utilized project management software to meticulously track project progress, ensuring all team members were on schedule and tasks were completed as planned.
- Fostered a positive work environment by cultivating strong teamwork among colleagues, ultimately leading to increased morale and productivity.
- Organized regular team meetings to discuss ongoing tasks, upcoming deadlines, challenges faced during projects execution which enhanced overall communication within the group.
- Enhanced team collaboration by establishing clear communication channels and regularly updating stakeholders on project progress.
Education
Bachelor of Science - Hospitality Management
Grand Canyon University
Phoenix, AZ05-2026
High School Diploma -
Belle Chasse High School
Belle Chasse, Louisiana05.2010
Skills
- Staff training and development
- Operations management
- Performance analysis
- Leadership and team building
- Time management
- Effective leader
- Exceptional interpersonal communication
- Team training and development
- P&L management
- Budget analysis
- Recruitment
- Performance improvements
- Cost analysis and savings
- Budget development
- Staff management
Timeline
Dual General Manager
Aimbridge Hospitality
10.2023 - Current
General Manager
Aimbridge Hospitality
07.2023 - 10.2023
Assistant General Manager
Aimbridge Hospitality
01.2022 - 07.2023
Assistant General Manager
Aimbridge Hospitality
04.2021 - 01.2022
Assistant General Manager
Vista Host Hospitality
12.2019 - 04.2020
Front Office Manager
Hilton Corporation
09.2018 - 12.2019
Front Office Supervisor
Hilton Corporation
02.2018 - 09.2018
Assistant Front Office Manager
Hilton Corporation
09.2016 - 02.2018
Night Manager
Hilton Corporation
05.2014 - 06.2015
Project Team Specialist
Best Buy
09.2012 - 05.2014
Bachelor of Science - Hospitality Management
Grand Canyon University
High School Diploma -
Belle Chasse High School
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