Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Jasmine Cortes

Grovetown,GA

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at IHOP and Maria’s Mexican Restaurant. Excelled in high-pressure environments, demonstrating exceptional multitasking and customer service skills. Proven track record in improving guest satisfaction and handling complaints with grace. Expert in safe food handling and fostering team collaboration.

Overview

2
2
years of professional experience

Work History

Waitress

IHOP
07.2024 - Current

Waitress

IHOP
02.2023 - 07.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.

Waitress

Maria’s Mexican Restaurant
12.2023 - 02.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Hostess

Olive Garden Restaurant
10.2023 - 12.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Attention to detail
  • Decision-making
  • Safe food handling
  • Hospitality service expertise
  • Handling complaints
  • Memory retention

Languages

Spanish
Professional Working

Timeline

Waitress

IHOP
07.2024 - Current

Waitress

Maria’s Mexican Restaurant
12.2023 - 02.2024

Hostess

Olive Garden Restaurant
10.2023 - 12.2023

Waitress

IHOP
02.2023 - 07.2024

High School Diploma -

Penn Foster Career School

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Jasmine Cortes