Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Crawford

Jacksonville,FL

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

17
17
years of professional experience

Work History

RLA

Care Centers of Nassau
- Current
  • Taking care of individuals feeding bathing interacting follow protocols making them feel welcomed and loved teaching them every day life skills so they can can be as independent as much as they can. Always documenting good or the bad ,recognizing any changes in the clients learning their likes dislikes , making them as comfortable as possible

Home Health Aide

Axiscare
11.2019 - Current
  • Caregiver home health sitter taking vitals light cleaning companionship,patient observation
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to healthcare team for timely interventions.
  • Developed personalized care plans in collaboration with families and healthcare providers.
  • Administered medications and managed medical equipment for optimal patient care.
  • Documented patient progress accurately in compliance with health regulations.
  • Provided emotional support, fostering positive relationships with clients and families.
  • Trained new aides on best practices for client care and safety protocols.
  • Coordinated transportation arrangements to facilitate client appointments and activities.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Custodian

Camden County High School
03.2015 - Current
  • Cleaning offices,library, restrooms,hallways,cafeteria,classrooms,gym,locker rooms,bleachers etc as needed
  • Maintained cleanliness and sanitation across classrooms, hallways, and restrooms.
  • Operated cleaning equipment including floor scrubbers and vacuums efficiently.
  • Assisted in setting up facilities for school events and activities as needed.
  • Collaborated with staff to ensure safe and clean learning environments.
  • Conducted regular inspections to identify maintenance needs and report issues promptly.
  • Implemented safety protocols to enhance workplace hygiene standards effectively.
  • Trained new custodial staff on proper cleaning techniques and equipment use.
  • Developed inventory management practices for cleaning supplies to ensure availability.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Moved furniture for cleaning and set up for special events.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
  • Checked in and stocked inventory throughout facility.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.

Customer Service Representative

ADT Security Services
06.2017 - 11.2025
  • Answering calls help customers when they are having problems with their alarm system or if they want to order the adt service to have security protection for their house hold and to help get them nstalled
  • Resolved customer inquiries and concerns via phone, ensuring high satisfaction levels.
  • Processed service requests efficiently, maintaining accurate records in CRM systems.
  • Assisted customers in troubleshooting security system issues, demonstrating technical knowledge.
  • Collaborated with team members to streamline communication processes and enhance service delivery.
  • Educated customers on product features and services, improving overall understanding and engagement.
  • Managed follow-up communications to ensure resolution of customer issues, fostering loyalty.
  • Conducted training sessions for new hires on best practices and company policies, enhancing team performance.
  • Identified areas for process improvement within customer service operations, contributing to increased efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Phlebotomist

Jamie dynamic phlebotomy
01.2023 - 08.2024
  • Took blood samples veinpuncture,butterfly drawing using vacuum tube 14,16,18,21 Guage always asking for the patients information first I use blood cultures bottles tying the tourniquets alcohol prep pads needle and syringes gauze pads bandages gloves
  • Performed venipuncture and capillary collections while maintaining a sterile environment and adhering to infection control standards.
  • Collected blood samples following established protocols to ensure patient safety and specimen integrity.
  • Assisted in training new staff on phlebotomy techniques and best practices for patient interaction.
  • Managed patient records accurately using Electronic Health Record (EHR) systems to streamline data retrieval processes.
  • Collaborated with healthcare providers to coordinate patient care, ensuring timely collection of specimens for laboratory analysis.
  • Demonstrated adaptability in handling diverse patient populations, addressing concerns with empathy and professionalism.
  • Maintained equipment hygiene by regularly cleaning and sterilizing tools used in blood collection procedures.
  • Followed regulatory compliance guidelines to uphold quality assurance and enhance operational efficiency within the workplace.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.

Dishwasher

Salt and pepper thyme
03.2016 - 09.2017
  • Busting tables, prep,stocking, washing, assisting, greeting,moping, swiping, washing,deep cleaning

Home Health Aide (HHA)

Axis care management
10.2014 - 06.2017
  • Companionship help with everything day life skills encouraging them to stay independent some times feed them wash clothes documentation going on trips taking vitals signs reminding them of their responsibilities documenting bad behavior

Housekeeper

Holiday Inn
02.2012 - 05.2016
  • Cleaning rooms bathrooms deep cleaning laundry folding fixing beds vacuuming etc as needed
  • Maintained cleanliness and sanitation standards in guest rooms and common areas.
  • Operated cleaning equipment, including vacuum cleaners and floor polishers, ensuring optimal performance.
  • Collaborated with team members to achieve efficient room turnover during peak occupancy periods.
  • Reported maintenance issues promptly to ensure timely resolution and enhance guest satisfaction.
  • Adhered to safety protocols while handling cleaning chemicals and equipment to maintain workplace safety.
  • Trained new staff on best practices for housekeeping procedures and use of cleaning supplies.
  • Implemented time-saving techniques that improved workflow efficiency within the housekeeping department.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.

Data Entry Specialist

Infinitas Travel
03.2009 - 06.2015

Education

Dynamicphlebotomy trainning - Phlebotomy

Dynamicphlebotomy training
Jacksonville, FL

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Sandalwood High School
Jacksonville, FL

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Phlebotomist

Jamie dynamic phlebotomy
01.2023 - 08.2024

Home Health Aide

Axiscare
11.2019 - Current

Customer Service Representative

ADT Security Services
06.2017 - 11.2025

Dishwasher

Salt and pepper thyme
03.2016 - 09.2017

Custodian

Camden County High School
03.2015 - Current

Home Health Aide (HHA)

Axis care management
10.2014 - 06.2017

Housekeeper

Holiday Inn
02.2012 - 05.2016

Data Entry Specialist

Infinitas Travel
03.2009 - 06.2015

RLA

Care Centers of Nassau
- Current

Dynamicphlebotomy trainning - Phlebotomy

Dynamicphlebotomy training

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Sandalwood High School

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Jasmine Crawford