Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jasmine Crawford

Gretna

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Driven Outbound Sales Representative known for high productivity and efficient task completion. Specialize in persuasive communication, lead generation strategies, and customer relationship management. Excel in negotiation, active listening, and adaptability, ensuring top performance in fast-paced sales environments. Skilled in outbound sales with experience in lead generation, cold calling, and customer relationship management. Strengths include persuasive communication skills, resilience under pressure, and ability to meet sales targets consistently. Noteworthy impact includes driving revenue growth by creating new business opportunities and nurturing existing client relationships. Persuasive telemarketer with background in effectively communicating products and services over the phone. Skilled in customer engagement, handling objections, and closing sales. Demonstrated ability to build rapport quickly, leading to increased customer satisfaction and repeat business. Adapted strategies based on client feedback to improve call scripts, resulting in enhanced communication effectiveness. Experience in providing accurate real-time captions for a variety of media platforms. Knowledgeable in various captioning software and transcription techniques. Strengths include exceptional listening skills, fast typing speed, and ability to accurately interpret complex language. Noteworthy contributions include improving accessibility in previous roles by providing clear and precise transcriptions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Housekeeping Supervisor

Sam And Lisa Cleaning
Tallahassee
06.2025 - 09.2025
  • Supervised daily cleaning operations and staff assignments for guest satisfaction.
  • Inspected rooms and public areas for cleanliness and adherence to standards.
  • Coordinated inventory management of cleaning supplies and equipment regularly.
  • Enforced health and safety regulations to maintain a safe working environment.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Established effective communication between team members in order to foster a positive work environment.

Sales Representative Team Leader

Whistle Car Wash
Tallahassee
04.2025 - 06.2025
  • Trained new representatives on product knowledge and customer engagement techniques.
  • Led sales team to achieve monthly targets through effective strategy implementation.
  • Monitored team performance and provided feedback for continuous development.
  • Maintained relationships with key clients to ensure satisfaction and loyalty.
  • Coordinated with marketing to develop promotional materials and campaigns.
  • Resolved customer complaints promptly and professionally.
  • Developed and implemented team strategies to increase sales productivity.
  • Conducted regular team meetings to align goals and share best practices.
  • Conducted regular meetings with the team to review performance metrics and set objectives.
  • Demonstrated product features to align with customer needs.
  • Performed comprehensive market research to expand sales.
  • Developed relationships with key customers in order to secure long-term business partnerships.
  • Created individual performance plans for each Sales Representative on the team.
  • Constructed targeted sales presentations to solicit prospects in geographic parameters.

Housekeeping/Server

Cherry Laurel
Tallahassee
06.2024 - 08.2024
  • Provided friendly and efficient service to guests at Cherry Laurel.
  • Maintained cleanliness and organization of dining areas throughout shifts.
  • Assisted in menu knowledge by answering guest inquiries about food and drinks.
  • Collaborated with kitchen staff to ensure timely food delivery to tables.
  • Processed customer payments accurately using point-of-sale systems.
  • Resolved guest complaints promptly to enhance customer satisfaction.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Provided exceptional service to high volume of daily customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Cleaning Service

Tallahassee Clean
Tallahassee
04.2023 - 08.2024
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Team Leader

Chick Fila A
Tallahassee
09.2023 - 11.2023
  • Managed team schedules to ensure coverage and efficiency.
  • Coordinated daily operations to meet project deadlines and objectives.
  • Assisted in resolving conflicts among team members effectively.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Determined consumer needs to provide products and services appealing to larger market.

Housekeeping Room Attendant

Hospatility Staffing Solution
Tallahassee
03.2017 - 02.2022
  • Cleaned guest rooms thoroughly following hospitality industry standards.
  • Replenished supplies in guest rooms and common areas regularly.
  • Maintained cleanliness of hallways and public restrooms diligently.
  • Coordinated with team members to ensure efficient room turnover.
  • Followed safety protocols while using cleaning chemicals and equipment.
  • Assisted in training new staff on housekeeping procedures effectively.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Communicated effectively with team members about daily assignments and task progress.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
  • Replenished room amenities according to established guidelines.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.

Agicultural Specialist

Trulieve
Quincy
10.2019 - 05.2020
  • Monitored plant health and identified pest infestations for timely intervention.
  • Conducted soil tests to assess nutrient levels and recommend improvements.
  • Collaborated with cross-functional teams to develop sustainable agricultural practices.
  • Organized educational seminars for local farmers regarding advances in technology related to agriculture.
  • Researched industry trends to inform product development and innovation efforts.
  • Provided training on best cultivation techniques to staff and growers.
  • Analyzed crop data to enhance yield performance and efficiency.
  • Assisted in regulatory compliance by maintaining accurate records of pesticide use.
  • Conducted research on various soil types, seed varieties, and irrigation methods.
  • Created pest management programs tailored to specific crops and environmental conditions.
  • Developed strategies and plans to increase yield, improve quality and reduce costs associated with crop production.
  • Advocated for improved government policies that would benefit farmers' livelihoods.
  • Maintained proper inspection, sanitation and disposal procedures to prevent contaminate food sources from being consumed.
  • Maintained visual control of condemned items until proper disposal procedures were completed.

Customer Service Representative

One Loan Place
Tallahassee
09.2018 - 01.2019
  • Assisted customers with inquiries and product information in a timely manner.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Collaborated with team members to ensure seamless customer service experience.
  • Maintained knowledge of products and services to provide accurate assistance.
  • Educated customers on company policies and procedures for better understanding.
  • Documented customer interactions and feedback for quality assurance purposes.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved customer complaints promptly and efficiently.

Server

Steak N Shake Restaurant
Tallahassee
02.2016 - 09.2016
  • Provided exceptional customer service to enhance dining experiences for guests.
  • Took accurate orders and communicated them effectively to the kitchen staff.
  • Maintained cleanliness and organization of tables and dining areas throughout shifts.
  • Assisted with food preparation and ensured timely delivery of meals to customers.
  • Provided excellent customer service to ensure satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Cashier Team Lead

McDonald's Restaurant
Tallahassee
08.2014 - 08.2014
  • Assisted customers with transactions and inquiries at the register.
  • Maintained a clean and organized checkout area for efficient operations.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Education

Social Work

Florida A&M University
Tallahassee Fl
08-2020

Associate of Arts -

Tallahassee Community College
Tallahassee, FL
07-2019

High School Diploma -

Amos P Godby High School
Tallahassee, FL
05-2014

Associate of Science - Early Childhood Care and Education

Tallahassee State College
Tallahassee, FL

Skills

  • Customer relationship management
  • Team collaboration
  • Operational efficiency
  • Time management
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Training and development
  • Performance monitoring
  • Service enhancement
  • Employee evaluations
  • Invoice processing
  • Team performance management
  • Task assignment
  • Staff evaluations
  • Employee engagement
  • Team leadership
  • Sales strategy implementation
  • Service upselling
  • Staff training
  • Sales expertise
  • Schedule mastery
  • Cultural awareness
  • Adaptability and flexibility
  • Call center procedures
  • Opening and closing accounts
  • Appointment scheduling

Accomplishments

When I attended Amos P Godby High School I was enrolled in honor and college courses from 10th grade to 12th grade.

I completed over 450 community service hours at the Ronald McDonald House in Gainesville Fl.

I'm currently on the dean list and have a GPA of 4.0 at Tallahassee State College.

I'm in the top 10 % of my class at Tallahassee State College.

I will be graduating with honors from Tallahassee State College when I graduate with my A.S. Degree from Tallahassee State College.

Certification

I have a Associate Of Arts Degree from Tallahassee State College.

I will have A.S. Degree in Early Childhood Education from Tallahassee State College.

Languages

English
Professional

Timeline

Housekeeping Supervisor

Sam And Lisa Cleaning
06.2025 - 09.2025

Sales Representative Team Leader

Whistle Car Wash
04.2025 - 06.2025

Housekeeping/Server

Cherry Laurel
06.2024 - 08.2024

Team Leader

Chick Fila A
09.2023 - 11.2023

Cleaning Service

Tallahassee Clean
04.2023 - 08.2024

Agicultural Specialist

Trulieve
10.2019 - 05.2020

Customer Service Representative

One Loan Place
09.2018 - 01.2019

Housekeeping Room Attendant

Hospatility Staffing Solution
03.2017 - 02.2022

Server

Steak N Shake Restaurant
02.2016 - 09.2016

Cashier Team Lead

McDonald's Restaurant
08.2014 - 08.2014

Social Work

Florida A&M University

Associate of Arts -

Tallahassee Community College

High School Diploma -

Amos P Godby High School

Associate of Science - Early Childhood Care and Education

Tallahassee State College