Jasmine Cruz
Shawnee,KS
Summary
Empathetic and approachable professional with a strong ability to build meaningful relationships and foster trust across diverse teams and client bases. Known for active listening skills and a natural ability to connect with others, making communication clear and effective. Sales associate with 2 years of experience in retail and customer service, optimizing and enhancing customer experiences. Demonstrates strong team collaboration and creative planning skills to ensure smooth operations and satisfaction.
Overview
4
4
years of professional experience
Work History
Babysitter
Home Based Care
, KS
12.2020 - Current
- Transporting children to school, sports activities, or other engagements when necessary.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Responsibly watched children while parents were out.
- Assisting with meals, snacks, and bedtime routines for the children.
- Ensured physical and social well-being of each child.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Enforced rules to teach good manners and maintain safe environment.
Sales Associate
Walmart
Shawnee, KS
06.2023 - 01.2025
- Processed returns, exchanges, and refunds in accordance with company policies.
- Used technology resources to assist customers in locating and selecting items.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Answered store and merchandise questions and led customers to wanted items.
- Attended weekly team meetings to review performance goals and objectives.
- Ticketed, arranged and displayed merchandise to promote sales.
Hostest
Jose Peppers
Shawnee, KS
05.2023 - 09.2024
- Provided excellent customer service by addressing customer needs promptly.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Took beverage orders and served drinks during peak meal times.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Stocked server areas with supplies before, during and after shifts.
Education
Some College (No Degree) - Dental Hygiene
Johnson County Community College
Overland Park, KS05-2027
Certificate - Nursing
Johnson County Community College
Overland Park, KS01-2024
High School Diploma -
Mill Valley High School
Shawnee, KSSkills
- Client retention strategies
- Teamwork and collaboration
- Excellent communication skills
- Complex Problem-solving
- Customer service
- Excellent people skills
- Retail merchandising expertise
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Sales Associate
Walmart
06.2023 - 01.2025
Hostest
Jose Peppers
05.2023 - 09.2024
Babysitter
Home Based Care
12.2020 - Current
Some College (No Degree) - Dental Hygiene
Johnson County Community College
Certificate - Nursing
Johnson County Community College
High School Diploma -
Mill Valley High School
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