Summary
Overview
Work History
Education
Skills
Certification
Language
References
Timeline
Generic
Jasmine C. Ward

Jasmine C. Ward

Adair

Summary

As an Administrative Receptionist at a Corporate level. I had the opportunity to learn an extensive amount of information and experience. Working with multiple schedules and therapists, coordinating with multiple facilities to ensure the upmost confidentiality and correct patient information for each patient. Delivered high quality work independently and virtually, helped make corrections and guide other facilities in collecting patient payments. Which lead to a $20,000 dollar growth for my facility in less then 3 months. This helped me with learning to communicate in person, but also with omni-channel communication. I wish to use these skills in a strong career opportunity. With my skill set and attention to detail I feel this will help show my analytical thinking, decision making, extreme willingness to support operation functions and will help leverage many aspects of your company.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Homemaker

Self
01.2019 - Current
  • Had the opportunity to stay home with my 5 children for a couple years now. I clean, cook, love, discipline, cherish, encourage, faithful to my lord and savior Jesus Christ. Excellent organizational skills as well as multi-tasking. Homeschooling my children the past year has added great leadership and coaching skills. I am part of multiple Facebook groups for moms and wives who also stay at home. This gives me the opportunity to stay in contact with the world and help advise in places I have knowledge, also to seek knowledge as well. Planning, organizing, and preparation are some of my daily tasks. As well as child development and awareness!

Corporate Administrative Receptionist

Gottsche Rehabilitation and Wellness Center
01.2019 - 01.2019
  • I was known as the face of Gottsche. The first person every patient made contact with. Handled Complex scheduling for multiple therapists, wound care, out patient care, and also hospital calls. Answered incoming calls handled each one appropriately. Input patient information correctly and efficiently. Authorized insurance, collected co-pays, and patient payments. Balanced accounts as each payment was collected. Also maintained our massage therapists schedule, payments, and handled each patient with respect and a smile. Performed duties such as copy, scan, fax, emailing, sorting, mail handling, and also made calls for patient reminders. Organize and file extremely sensitive patient information. Maintained a professional attitude and attire.

Night Auditor

Holiday Inn and Suites North Platte, Nebraska
01.2017 - 01.2017
  • Gained exposure to all hotel operations including customer service, balancing accounts, and maintaining high quality hospitality to all guests. Also processed guest arrivals and departures, including all necessary payments. Managed multiple databases at once and was able to make honors reward enrollments as needed. Oversaw guest reservations and made sure each guest preferences where correct. Made sure each guest experience was pleasant and memorable making sure each guest would want to return. End of the night reports balanced each account and documented in spreadsheets. Kept organized and always had a professional attitude and attire.

Customer Service Outfitter

Cabela’s Call Center
01.2016 - 01.2016
  • Provided the upmost customer service and communication skills. Resolved concerns and communicated and connected with the customer to create a good relationship and trust. Answered incoming and preformed outgoing calls, efficiently handled each customers needs in a timely matter. Maintained several sales and computer screens as well as made adjustments to customer accounts as needed, Was able to resolve multiple cases and made a happy returning customer. Exceptional team member also maintained a professional attitude and attire, As well as preformed well on all goals and challenges such as credit card enrollments and additional order add ons.

Education

Business Administration

Mid-Plains Community College

Diploma - undefined

Sutherland High School
01.2009

Skills

  • Customer Service
  • Complex Databases
  • Communication Skills
  • Organized
  • Respectful
  • Ambitious

Certification

Customer Service

Recommendation Letter

Language

English

References

Camille Burk Previous Supervisor 308-520-0359

Jennah McKenzie Previous Supervisor 434-534-5753

Meagan Chambers Friend 712-789-1168

Timeline

Homemaker

Self
01.2019 - Current

Corporate Administrative Receptionist

Gottsche Rehabilitation and Wellness Center
01.2019 - 01.2019

Night Auditor

Holiday Inn and Suites North Platte, Nebraska
01.2017 - 01.2017

Customer Service Outfitter

Cabela’s Call Center
01.2016 - 01.2016

Business Administration

Mid-Plains Community College

Diploma - undefined

Sutherland High School

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