Jasmine Dale

• Position was remote, full-time, pay was $15 hourly, worked from home in West Point, MS, 39773. Reason: Termed discriminately
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Met customer call guidelines for service levels, handle time and productivity. (95%)

• Position was Remote, WFH, contact here:

https://www.firstsource.com/contact/

• Reason: Resigned, to look for better opportunities/emergency arise. $14 hourly/full-time
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.

• Location: 1401 S 4th St, DeKalb, IL 60115. $11 hourly in 2021, $12 hourly in 2022, Reason: Laid off/Time ended. (618)-693-9365, Manager(s): Lisa and Dianne.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Approached browsing customers to initiate conversations to determine buying preferences.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Location: 140 Harvestore Dr, DeKalb, IL, 60115. $15 hourly, part-time. Reason: Processing issues on their end/Transportation issue.
• Used hand-held scanners and physical logs to accurately track item movements.
• Assembled, sealed and loaded packages into correct trucks.
• Followed verbal and written instructions to properly move and ship products.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Handled inventory control and cycle counting procedures.

• Location: 2070 Sycamore Rd, DeKalb, IL, 60115. $11 hourly, pay increases based off holidays and working overnights. Reason: Laid off/Time ended.
• Phone: (815) -748-3600
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Completed orders and organized product deliveries to meet customer timetables.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.

• Location: 3850 S. Swenson Dr., Saint Charles, IL 60174 $14 hourly/fulltime, (815)-754-5900. Reason: Temporary
• Loaded, unloaded and moved material to and from storage and production areas.
• Maintained work areas by cleaning and straightening for maximum productivity and safety.
• Restocked items on shelves and bins to keep inventory available.
• Performed general housekeeping and cleaning tasks.
• Adhered to company policies, safety procedures and performance standards.
• Maintained and repaired facilities, equipment and tools.
• Produced parts and assemblies quickly and efficiently within tolerances.

• Location: 1001 E Gurler Rd, Dekalb, IL, 60115. $16 hourly/temporary full-time, (815)-754-5900. Reason: Temporary
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Used protective equipment such as moving pads and plastic wrap to prevent product damage.
• Picked and packed order items.
• Kept work areas neat, clean and free from debris.
• Added packed boxes to conveyor belts for movement to shipping stations.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

• Location: 2300 Sycamore Rd, DeKalb, IL, 60115. $12 hourly. Reason: Termed discrimnatley, (815)-758-6225
• Work other duties and as a cashier as well.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Recommended products to customers, thoroughly explaining details.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• Location: 5489 US-45 ALT, West Point, MS, 39773. Pay: $8-$9, Reason: Quit due to mistreatment and to seek better opportunities. (662) 605-5044
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Worked front counter, drive-thru and other areas.
• Collaborated with team members to complete orders.
• Assisted other team members to achieve goals.
• Prepared products following restaurant, health, and safety standards and procedures.
• Accurately operated cash register to process customer payments.

• Location: 5509 US-45 ALT S, West Point, MS, 39773 $11 hourly, Temporary/Full-time, Reason: Laid-off/No more hours, (662)-494-1551 for Management
• Unloaded pallets and deliveries and organized products in warehouse.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Recorded regular progress and issues with products.
• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Coordinated warehouse organization scheme and product placements.
• Compared shipping orders and invoices against contents received to verify accuracy.

• 4.0 GPA
• Graduated with Associate Degree in Health Sciences, MAA

• 3.2 GPA

Completed 12 semester hours, online courses

Complete 18 semester hours, Online courses