Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Daniels

Summary

Resourceful professional eager to utilize analytical and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Quality Control Lead

BoomTown ROI/ Inside Real Estate
06.2021 - Current
  • Conducted weekly review of SMS conversations, calls, and documents to ensure quality assurance and meeting of monthly KPI's, and provided written and verbal feedback.
  • Gained leadership experience by co-leading multiple teams and coaching employees.
  • Identified product defects and provided feedback for improvement.
  • Utilized quality control software to track and analyze product data.
  • Created and updated quality control records for reference.

Senior SMS Client Concierge

BoomTown ROI
07.2020 - 06.2021
  • Communicated with client leads via SMS in regards to potentially buying or selling real estate.
  • Consistently followed up with leads to identify key information.
  • Responded to SMS leads in real-time and provided information to the realtor clients.
  • Identified product issues and advised new hires.

Customer Service Support Associate

Boundless Immigration
10.2020 - 03.2021
  • Provided frontline communication with customers via live chat, email, and inbound/outbound calls along with de-escalating situations.
  • Educated customers regarding the immigration process according to USCIS guidelines.
  • Answered non-legal questions and inquiries related to immigration.
  • Adapted to new immigration related law changes and advising customers accordingly.
  • Demonstrated knowledge of immigrant and non-immigrant visa types.
  • Assisted with internal processes such as document review, refunds, and team meetings.
  • Offered feedback regarding workflows and suggestions continuously for improvement.
  • Assisted with document review to ensure clarity and identify errors.

Intake Specialist

Morgan & Morgan
06.2020 - 10.2020
  • Screened potential clients and provided case consultations.
  • Answered inbound calls from leads and communicated via email.
  • Provided support and resolved client issues professionally.

ESL Teacher/ Tutor

Freelance
08.2019 - 03.2020
  • Tutored beginner to intermediate students aged 5-18.
  • Taught English virtually to beginner-level students aged 5-9 from China.
  • Engaged students within a creative and interactive classroom environment.
  • Created and delivered engaging lesson plans to accommodate different learning styles.
  • Utilized the Direct Method teaching model to improve students' grammar, listening, writing and speaking skills.

Chat Specialist

ActivEngage Inc.
11.2017 - 07.2019
  • Responded to customer inquiries and provided accurate information about products and services via live chat and email.
  • Handled inbound customer chat conversations from various websites.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided customer support both remotely and in office.

Proofreader /Copy Editor

Freelance
09.2015 - 01.2019
  • Tutored university students to improve academic writing.
  • Proofread and copy edited academic papers to prepare for submission.
  • Checked and corrected grammatical and spelling errors in diverse documents.
  • Reviewed and edited documents for accuracy of language and style.

Order Processing /Sales Representative

Adcomm Inc. / Beymark Inc
07.2017 - 11.2017
  • Processed new orders for Direct TV/ AT&T.
  • Worked in inbound call center environment.
  • In-store selling of Direct TV, Century Link, and AT&T.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Answered customer questions about products and services, and promoted key items.

Inventory Manager / Administrative Assistant

Daddy's Home Inc.
05.2014 - 07.2017
  • Managed inventory online and in warehouse.
  • Problem-solved customer concerns regarding products to ensure retention of business
  • Created and updated regular inventory reports and records.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.

Mentor / Assistant

Dream Center Co
10.2010 - 04.2017
  • Developed and led special events that increased decision making, problem-solving and good judgment.
  • Mentored middle and elementary students during after school programs.
  • Organized files, sorted inventory and coordinated with administration.
  • Helped students develop organizational, time management and study skills.

Education

Bachelor of Arts - Psychology

Saint Leo University
Saint Leo, Florida

Bachelor of Arts - Sociology

Saint Leo University
Saint Leo, FL

Skills

  • CRM database experience
  • Slack, Teams, Zendesk, Trello, Five9, Salesforce, and Helpscout experience
  • Microsoft Office Proficiency
  • Google Suite
  • Interpersonal skills
  • Product Testing
  • Critical Thinking
  • Decision-Making
  • Documentation and Recordkeeping
  • Quality Control
  • Attention to Detail
  • Proofreading and Copy Editing

Timeline

Quality Control Lead

BoomTown ROI/ Inside Real Estate
06.2021 - Current

Customer Service Support Associate

Boundless Immigration
10.2020 - 03.2021

Senior SMS Client Concierge

BoomTown ROI
07.2020 - 06.2021

Intake Specialist

Morgan & Morgan
06.2020 - 10.2020

ESL Teacher/ Tutor

Freelance
08.2019 - 03.2020

Chat Specialist

ActivEngage Inc.
11.2017 - 07.2019

Order Processing /Sales Representative

Adcomm Inc. / Beymark Inc
07.2017 - 11.2017

Proofreader /Copy Editor

Freelance
09.2015 - 01.2019

Inventory Manager / Administrative Assistant

Daddy's Home Inc.
05.2014 - 07.2017

Mentor / Assistant

Dream Center Co
10.2010 - 04.2017

Bachelor of Arts - Psychology

Saint Leo University

Bachelor of Arts - Sociology

Saint Leo University

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Jasmine Daniels