Jasmine Da Silva
Arlington,WA
Summary
Diligent sales associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
7
7
years of professional experience
Work History
Veterinary Assistant
North Cascade Veterinary Hospital
05.2024 - Current
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Improved client relations through effective communication and education on pet health needs.
- Monitored vital signs and provided nursing care for animals.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Assisted in examination and treatment of animals in veterinary clinic.
- Positioned animals for diagnostic imaging such as x-rays and scans.
Veterinary Assistant
Northwest Veterinary Clinic of Stanwood
10.2022 - 05.2024
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Improved client relations through effective communication and education on pet health needs.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Prepared animals for surgical procedures.
- Monitored vital signs and provided nursing care for animals.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Business Owner-Pet Care Giver
Jasmine's Pet Care
01.2019 - 10.2022
- Established strong customer relationships through excellent communication and attentive service.
- Managed sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Boarded pets in the comfort of my home with 24/7 care.
- Medication administration
- Answering phone calls, scheduled appointments, kept track of income and expenses for the company.
- Advertisement
Cashier/Sales Associate
Surf Thru Express Car Wash
02.2018 - 04.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Sales of memberships to meet customer needs and budget
- Greeted customers entering store and responded promptly to customer needs.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register to record transactions accurately and efficiently.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Business Administration - Management
Skagit Valley College
Mount Vernon, WA06-2026
Skills
- Excellent communication
- Answering phone calls and scheduling appointments
- Reception duties
- Typing average of 40 WPM
- Multitasking
- Attention to detail
- Organizational skills
- Customer service and sales
- Time management
- Customer billing and bookkeeping
Languages
Portuguese
Native or Bilingual
Timeline
Veterinary Assistant
North Cascade Veterinary Hospital
05.2024 - Current
Veterinary Assistant
Northwest Veterinary Clinic of Stanwood
10.2022 - 05.2024
Business Owner-Pet Care Giver
Jasmine's Pet Care
01.2019 - 10.2022
Cashier/Sales Associate
Surf Thru Express Car Wash
02.2018 - 04.2020
Associate of Business Administration - Management
Skagit Valley College
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