Jasmine Davila
Lincolnwood ,IL
Summary
Proven leader in customer service management at TJ Maxx, adept in problem-solving and Microsoft Office, enhanced customer satisfaction by implementing strategic solutions. Excelled in training and mentoring, driving team productivity and fostering strong customer relationships. Achieved significant reductions in complaints, demonstrating exceptional time management and leadership skills.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
TJ Maxx
09.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Senior Associate
Harbor Freight
09.2016 - 08.2021
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Served as liaison, facilitating communication between management and associates.
Education
High School Diploma -
Mesa High School
Mesa, AZ05.2015
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Training and mentoring
- Customer Relations
- Decision-Making
- Excellent time management skills
- Cash Handling
- Adherence to high customer service standards
- Team Building and Leadership
- Staff Training
- Customer Relationship Management (CRM)
- Schedule Management
- Training and coaching
- New Hire Training
- Employee Scheduling
Timeline
Customer Service Manager
TJ Maxx
09.2021 - Current
Senior Associate
Harbor Freight
09.2016 - 08.2021
High School Diploma -
Mesa High School