Jasmine Davis
San Jose,CA
Overview
7
7
years of professional experience
Work History
Customer Success Analyst
Telus International, Google
05.2021 - Current
- Conduct quality checks on materials that will be delivered to sales teams and follow up when correction is needed
- Bridge communications between clients and support engineers for a variety of products under Google Health umbrella
- Providing outstanding customer service
- Track, organize, and manage feedback received from end users and stakeholders through multiple channels
- Contribute to development of internal marketing and communication materials
- Review feedback, categorize, and communicate using scripts/automate emails to partners in sales and product teams
- Prepare new opportunity information for program use
- Create reports within Salesforce, as well as raising tickets and bugs.
Operations Manager
California Seniors Care
01.2020 - 11.2020
- Processed payroll for 40-60 employees using various software applications, such as Quickbooks, and ClearCare
- Maintained accurate timekeeping for all employees and investigated any payroll complaints or errors as notified
- Processed all insurance claims, which required preparing claim forms and other related documentation; communication with insurance firms; reviewing claim submissions and verifying content; and determining policy coverage and calculating claim amounts
- Acted as primary medical biller, which included posting charges and completion of claims in a timely manner; converted dosages to billable units submitted billing data to insurance providers; and worked on claims and denials for maximum reimbursement services
- Continued all job duties related to Care Coordinator position
- Used programs such as ClearCare, Slack, Trello, Asana, GSuite, Hireology
- Recruiting, hiring, and onboarding several employees.
Care Coordinator
07.2019 - 01.2020
- Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care caregivers
- Develops interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process
- Monitors delivery of care by completing patient rounds; documenting care; identifying progress toward desired care outcomes; intervening to overcome deviations in expected plan of care; reviewing care plan with patients in conjunction with the direct care providers; interacting with involved departments to negotiate and expedite scheduling; reporting personnel and performance issues; maintaining ongoing communication with utilization review staff regarding variances from the care plan or transfer/discharge plan
- Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team, implementing team recommendations.
Assistant Interior Designer
Xpressive Interiors
06.2018 - 01.2019
- Assisted head designer by providing clerical and administrative support
- Maintained client files, updated databases as required and prepared documents for new clients
- Handled all correspondence from the clients through multiple forms of communication (phones, emails, social media accounts, etc.)
- Assisted in organizing meetings, estimating projects costs and sourcing products
- Invoices, itemizing, payments, etc
Medical Office Manager
Raymond M Shaheen MD
01.2016 - 03.2017
- Receptionist and served as the first point of contact for all patients and coordinated their visits.
- Scheduling surgeries for physician.
- Medical billing and insurance verification.
- Performed front desk duties that included clerical and administrative work, such as answering and screening all phone calls and acting as the scheduler.
- Performed medical assistant / patient care tasks that included preparing rooms for patients and staff, assisting physician exams, verifying patient information, and recording any relevant patient / medical history on appropriate documentation.
- Inventory management and ordered supplies as needed.
- Followed internal cleaning procedures.
Education
Bachelor of Arts - Health Care Administration, Humanities / Humanistic Studies
Ashford University
06.2019
Certificate -
Bay Area School of Nursing
07.2014
Skills
- Experience with electronic databases / applications:
- ClearCare, Hierology, GSuite, Asana, Slack, and QuickBooks
- Billing, payroll experience
- HIPPA compliant
- Experience with Microsoft Office applications; Word, PowerPoint, Outlook, Access, and Excel
- Strong ability to prioritize and multitask with multiple projects Exceptional at meeting project deadlines
- Strong attention to detail and ability to produce high quality work
- Excellent communication, presentation, writing skills, and problem-solving skills
- Compassionate and friendly personality that helps to achieve strong patient – client relationships
- 8 years of experience as a nanny and childcare
Timeline
Customer Success Analyst
Telus International, Google
05.2021 - Current
Operations Manager
California Seniors Care
01.2020 - 11.2020
Care Coordinator
07.2019 - 01.2020
Assistant Interior Designer
Xpressive Interiors
06.2018 - 01.2019
Medical Office Manager
Raymond M Shaheen MD
01.2016 - 03.2017
Bachelor of Arts - Health Care Administration, Humanities / Humanistic Studies
Ashford University
Certificate -
Bay Area School of Nursing
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