Jasmine Davis
Bowling Green,VA
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
PSE Clerk
United States Post Office
09.2022 - Current
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Accelerated processing times with effective use of automated equipment for mail sorting and parcel distribution of up to 6000 during peak season.
- Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Boosted revenue by up selling additional postal products and services when appropriate during customer interactions.
- Demonstrated adaptability when rotating between various tasks such as window clerk duties, Passport agent, or coverage for coworkers as needed.
- Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
Holiday Helper
Target
10.2021 - 12.2021
- Enhanced customer satisfaction by providing personalized shopping assistance and gift recommendations.
- Assisted in creating visually appealing store displays, resulting in higher foot traffic and increased purchases.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues during the holiday rush.
- Contributed to positive team morale by exhibiting a cheerful attitude and lending support to colleagues when needed.
- Maintained cleanliness and organization within the store premises, ensuring a pleasant shopping environment throughout the hectic holiday season.
Server
Rey Azteca Mexican Restaraunt
03.2021 - 08.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately of up to 10 guests at a single time, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Home Health Caregiver
Bridges Home Healthcare
08.2019 - 11.2020
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted patient with daily living activities, improving their overall quality of life.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Administered 6+ prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
Mailroom Clerk
Mr. Postal
05.2018 - 07.2019
- Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
- Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
- Streamlined package tracking system by implementing barcode scanning technology for accurate recordkeeping.
- Provided exceptional customer service by promptly addressing questions or concerns from employees regarding their incoming or outgoing mail.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
Education
Bachelor of Science - Kinesiology
George Mason University
Fairfax, VAAssociate of Arts - General Studies
Germanna Community College
Spotsylvania, VA06.2019
Skills
- Deadline management
- Bilingual (Spanish and English)
- Conflict resolution
- Sales support
- Guest Engagement
- Adaptability
- Organizational skills
- Team collaboration
- Relationship Building
- Data Entry Accuracy
- Problem Solving Abilities
Languages
Spanish
Native or Bilingual
Timeline
PSE Clerk
United States Post Office
09.2022 - Current
Holiday Helper
Target
10.2021 - 12.2021
Server
Rey Azteca Mexican Restaraunt
03.2021 - 08.2021
Home Health Caregiver
Bridges Home Healthcare
08.2019 - 11.2020
Mailroom Clerk
Mr. Postal
05.2018 - 07.2019
Bachelor of Science - Kinesiology
George Mason University
Associate of Arts - General Studies
Germanna Community College