Jasmine Davis
Sanford,FL
Summary
Sales, service, and transportation are the areas in which my skills are most closely matched. Exceptional service recognition has been received in each field. Whether on the road or in the office, the work ethic shines through. This is demonstrated by my ability to consistently exceed performance and sales goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Commercial Truck Driver
Way Routes Inc
11.2022 - Current
- Finalized daily logs on schedule to update internal records and uphold DOT requirements
- Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations
- Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports
Owner Operator/Lead Dispatcher
Grand Marathon Trucking LLC
01.2019 - 11.2022
- Managed daily operations for multiple trucking companies which included scheduling routes for pickups and deliveries
- Monitoring weather and road conditions to ensure the safest and most efficient routes to meet appointment deadlines
- Verifying and processing payments and safety documents to ensure consistent work for drivers
- Hired, dispatched, and ran payroll for all employees of the company.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Sales
Liberty Insurance
01.2018 - 01.2020
- Speaking with potential prospects to get an understanding of what they're trying to achieve and explaining coverages and requirements to build value and provide a meaningful interaction
- Process payments to assist insured in maintaining a policy that is legal and in good standings
- Reviewing motor vehicle reports and working as first level underwriter to ensure the risk is acceptable
- Binding policies and selling multiple products on one call by way of cross-selling and upselling
- Boosted sales efficiency by streamlining processes and implementing new sales operations strategies
- Consistently exceeded sales targets through effective forecasting, planning, and execution of sales strategies
Sales
Farmers Insurance
01.2014 - 01.2018
- First point of contact to potential prospects
- Introducing and explaining coverages and the benefits
- Reviewing motor vehicle reports and working as first level underwriting to ensure the risk is acceptable
- Assuming the sell and binding multiple policies on one call to build value and enhance the customer experience
- Provided comprehensive support during the sales process, from initial contact to after-sales care
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques
Customer Service / Sales
Bank of America
01.2013 - 01.2014
- Assisting cardholders with payment ledgers and payment processing
- Addressing and resolving all billing concerns, disputing charges, and providing technical support
- Transitioned the call from service to sales, credit line consolidations and increases, includes balance transfers, direct deposits, upgrades, cross sells, and other promotional offers
- Managed high call volume while maintaining a professional and friendly demeanor with all customers
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers
- Developed strong rapport with customers, fostering loyalty and repeat business through attentive service
Direct Billing / Customer Service
JP Morgan Chase
01.2011 - 01.2013
- Assisting Card holders with payment ledgers as well as processing payments
- Transitioned the call from service to sales in an attempt to maximize profits and customer loyalty
- Provide Credit Line increases or decreases while providing an outstanding customer experience.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes
- Collaborated with team members to achieve monthly service targets and maintain high-quality standards.
Customer Service / Sales
Connextions / Optum
01.2010 - 01.2011
- Working as a Health Care Agent in a call center environment with a high call volume
- Serving as a team member with other agents to meet and exceed the needs of the clients
- Explain health insurance opportunities to meet the standards of the customer as well as the company
- Place orders upon customers request while providing exceptional customer service
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently
- Engaged in friendly conversation with customer to better uncover individual needs
Education
High School Diploma -
Apopka High School
Apopka, FLSkills
- Equipment Operation
- Commission-based sales
- Accurate Recordkeeping
- Loading and unloading
- Route Planning
- Account Management
Industryskills
- Sales
- Customer Service
- Organizational
- Detailed Oriented
- Team Player
- Competitive
- Fast Learner
- Change Adaptable
Certification
- Licensed CDL Holder (Class A)
- Personal Lines Insurance Agent (20-44)
Timeline
Commercial Truck Driver
Way Routes Inc
11.2022 - Current
Owner Operator/Lead Dispatcher
Grand Marathon Trucking LLC
01.2019 - 11.2022
Sales
Liberty Insurance
01.2018 - 01.2020
Sales
Farmers Insurance
01.2014 - 01.2018
Customer Service / Sales
Bank of America
01.2013 - 01.2014
Direct Billing / Customer Service
JP Morgan Chase
01.2011 - 01.2013
Customer Service / Sales
Connextions / Optum
01.2010 - 01.2011
High School Diploma -
Apopka High School