Jasmine Davis

• Check guests in and out of the hotel in a timely fashion while explaining to them the amenities of the facility and answering any questions they may have and pass on any messages and complaints to the proper supervisor about the department unless it can be handled by myself and perform night audit, and prep breakfast for first out flight crews, and before breakfast attendants come in for their shift.
• Maintained a high standard of cleanliness throughout the property by supervising housekeeping operations and implementing strict hygiene protocols.
• Increased repeat bookings through exceptional customer service, attention to detail, and proactive problem resolution.
• Ensured compliance with all industry regulations and standards by maintaining up-to-date certifications and permits.
• Identified areas for improvement within the service based on guest feedback analysis, leading to higher overall satisfaction ratings.
• Oversaw day-to-day operations of a 145-room hotel with a staff of 45 employees.

• Use the scanner to log into order-picking GIF select the first order listed and collect the items on the list, if that is not available then choose a substitution if one is requested
• Expedited order processing time by efficiently picking items from shelves and preparing them for packaging.
• Enhanced customer satisfaction by accurately selecting and packing online orders on time.
• Improved accuracy in order fulfillment through meticulous attention to detail when picking, packing, and labeling orders.

• Greeted guests, promoted specials, and took orders.
• In downtime, I would have to prepare bread, cookies, vegetables, and meats to ensure that the workday runs smoothly on each shift.
• Also, drop cash as the register notifies sandwich artists/ cashiers of too much cash in the register.
• Kept workplace clean and organized in line with restaurant policies.
• Increased speed of service through effective multitasking and time management skills.
• Collaborated with team members to maintain a smooth workflow during busy hours.
• Maintained a clean and organized workspace, adhering to strict sanitation standards.

• Take calls to assist customers with putting in connect, disconnects, or handle collections calls assisting customers who need to make payments or set up payment arrangements
• Take multiple calls throughout the shift, reach out to dispatch to move work order/service orders up or back if dispatch can not be maintained within the service order system
• Uses CSS, CRM(Salesforce), and Oracle systems
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Check guests in and out of the hotel in a timely fashion while explaining to them the amenities of the facility and answering any questions that may have and pass on any messages and complaints to the proper supervisor about the department unless it can be handled by myself and perform night audit, and prep breakfast for first out flight crews, and before breakfast attendants come in for their shift.
• Maintained a high standard of cleanliness throughout the property by supervising housekeeping operations and implementing strict hygiene protocols.
• Increased repeat bookings through exceptional customer service, attention to detail, and proactive problem resolution.
• Ensured compliance with all industry regulations and standards by maintaining up-to-date certifications and permits.
• Identified areas for improvement within the hotel's services based on guest feedback analysis, leading to higher overall satisfaction ratings.

• Ensured timely deliveries by loading and unloading trucks with precision and speed.
• Maintained high-quality standards throughout all stages of package handling, from receiving to final delivery.
• Optimized workflow within the facility through effective communication with team members regarding task progress and completion times.
• My responsibilities consisted of scanning packages to send packages to the proper van line by placing the packages in bins and sending them down the conveyor line.

• Greeted customers entering the store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• My responsibilities were to check out customers in a fast but accurate way while bagging their groceries and loading groceries back into their shopping baskets.
• Worked flexible schedule and extra shifts to meet business needs.

• Greeted guests, promoted specials, and took orders.
• During downtime, prepare bread, cookies, vegetables, and meats to ensure smooth operations on each shift.
• The register notifies sandwich artists/cashiers of too much cash in the register inquiring before able to ring anymore sales to perform a cash drop into the safe.
• Kept workplace clean and organized in line with restaurant policies.

• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Collaborated with other members of the management team to develop strategic plans for business growth and improvement.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Supervised day-to-day operations to meet performance, quality, and service expectations.

• Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
• Quickly and accurately counted drawers at start and end of each shift.
• Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
• Built positive relationships with customers to increase repeat business.
• Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
• Assisted customers in need to promote pleasant shopping experiences and encourage return business.
• Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Monitored areas for security issues and safety hazards.

• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Operated in dynamic, high-volume environments to provide skilled assistance to more than 125 customers each day.

• Greeted incoming customers and provided directions to different store locations.
• Kept entryways clean, neat, and free of hazards such as excess water.
• Provided support during peak hours, efficiently handling customer transactions and minimizing wait times.
• Improved store appearance by executing merchandising guidelines and maintaining visual displays.
• Processed returns promptly, ensuring customer satisfaction while adhering to company policies.
• Maintained a clean and organized store environment, ensuring merchandise was easily accessible to customers.

• Worked well with teammates and accepted coaching from the management team.
• Adhered to safety guidelines while performing construction tasks to minimize injuries and accidents onsite.
• Collaborated with team members to complete large-scale remodels within designated timeframes.
• Provided exceptional customer service while working in an active retail setting during ongoing remodels, addressing questions or concerns promptly and professionally.
• Improved customer satisfaction by ensuring a clean and organized work area throughout the remodeling process.

Successfully negotiated contracts with external vendors for cost-effective procurement of medical supplies.

• Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
• Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
• Assisted other housekeepers' departments with cleaning activities such as sweeping, mopping, dusting, and polishing.