Jasmine Davis
Tallahassee,Fl
Summary
Experienced Financial Services Representative with 6 years of expertise in collections, claim resolution, and denial management. Collaborated with insurance companies to resolve denied claims, ensure accurate payment posting, and optimize financial performance for healthcare organizations. Skilled in problem-solving and maintaining key performance metrics while ensuring compliance with payer guidelines. Seeking to contribute to a dynamic team focused on improving patient financial outcomes.
Overview
6
6
years of professional experience
Work History
Patient Financial Services Representative
Hollis Cobb Associates
09.2022 - Current
- Managed collections and payment posting for patient accounts, ensuring accurate allocation of funds to proper accounts
- Investigated and resolved claim denials, identifying root causes and implementing corrective measures to reduce future denials
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Responded to customer inquiries and provided detailed account information.
- Analyzed outstanding account issues and recommended appropriate action, including account write-offs for non-compliance with payer guidelines
- Consistently met key performance indicators (KPIs) as defined by management, including resolution times and collection targets
- Utilized billing software and databases to ensure timely processing and reporting of payments and account statuses.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Medical Collections Representative
Archbold Medical Center
07.2018 - 08.2022
- Conducted follow-up on unpaid patient accounts and insurance claims, reducing outstanding balances through effective collections strategies
- Liaised with insurance companies and patients to resolve payment discrepancies and denials, maintaining positive relationships
- Assisted in preparation of appeal submissions and denial disputes, contributing to recovery of owed amounts
- Recommended accounts for write-off after exhausting all collection efforts and reviewing compliance with payer requirements
- Maintained accurate records of all communications, payments, and account statuses to support financial reporting.
- Assisted in reconciling deposit and patient collections.
- Corrected, completed and processed claims for multiple payer codes.
Education
Associate of Science - Medical Assistant
Ultimate Medical Academy
Clearwater, FL05-2019
High School Diploma -
Brooks County High School
Quitman, GA05-2016
Skills
- Medical Billing & Collections
- Denial Management & Claim Resolution
- Payment Posting & Account Reconciliation
- Insurance Appeals & Disputes
- Timely Charge Capture & Write-Off Management
- Key Performance Indicators (KPIs) Maintenance
- HIPAA Compliance & Confidentiality
- Cross-functional Collaboration
- Medical billing knowledge
- Patient Registration
- Customer Service
- Filing and data archiving
Timeline
Patient Financial Services Representative
Hollis Cobb Associates
09.2022 - Current
Medical Collections Representative
Archbold Medical Center
07.2018 - 08.2022
Associate of Science - Medical Assistant
Ultimate Medical Academy
High School Diploma -
Brooks County High School
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