Jasmine Davis
Richmond ,TEXAS
Summary
Eagerly pursuing Internship with opportunity to expand knowledge in all areas with real-world experience. Outgoing and friendly with strong drive to succeed. Results-driven customer service professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in [Industry] customer relations. Motivated Customer Service Representative focused on delivering quality service. Remains level-headed in issue resolution.
Overview
21
21
years of professional experience
Work History
Customer Solutions Specialist
NGL
12.2023 - Current
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Increased client retention through personalized attention and proactive problemsolving.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Handled escalated cases with diplomacy, ultimately achieving satisfactory resolutions for all parties involved.
- Escalated customer issues to management for appropriate action to be taken.
Customer Service Representative
AT&T
12.2020 - Current
- Followed up with customers to offer additional support and check resolution satisfaction
- Documented, researched, and resolved customer service issues
- Managed customer calls efficiently in a fast-paced call center environment
- Delivered fast and friendly service regarding questions and service complaints
- Answered [Number] inbound calls each day to handle various concerns, set appointments, and close sales
- Assisted customers in resolving product problems regarding usage or repair
- Managed documentation for new sales, warranties, and service program sign-ups
- Explained promotions and special offers to customers
- Anticipated needs and resolved problems to keep customers happy
- Handled customer inquiries, billing questions, payments, and service requests
- Maintained customer satisfaction by addressing customer needs and resolving concerns
- Updated records with all interactions and customers transactions
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Customer Service Representative
UAMS
07.2020 - 12.2020
- Assisted customers in resolving product problems regarding usage or repair
- Maintained customer satisfaction by addressing customer needs and resolving concerns
- Anticipated needs and resolved problems to keep customers happy
Overnight Customer Service Representative
UHS
03.2016 - 03.2017
- Clean medical equipment
- Restock floors
- Answer phones
- Take medical equipment to nurses on demand
Customer Service Representative
Frontier Communications
12.2015 - 12.2016
- Managed customer calls efficiently in a fast-paced call center environment
- Followed up with customers to offer additional support and check resolution satisfaction
- Delivered fast and friendly service regarding questions and service complaints
Bank Teller
BMO Harris Bank
02.2014 - 09.2015
- Communicated professionally and personably with customers to assess needs and develop solutions
- Identified and managed cross-selling opportunities by providing updated and accurate knowledge of financial product and service offerings
- Reconciled transactions and verified cash totals without variances
- Applied active listening and effective communication to cultivate and maintain customer rapport
- Served customers with diverse banking needs, processing basic transfers and updates as well as advanced services such as [Task] and [Task]
- Kept accurate drawer counts with correct handling of cash transactions
- Met customer needs consistently with knowledgeable and fast service
Lead Teacher
Tam's Honeybear Daycare
05.2004 - 02.2014
- Protected children from avoidable injuries through active management of classroom and outside activities
- Balanced instruction with adequate teaching and exploration time
- Coordinated snack and mealtimes and appropriately managed special dietary needs of different children
- Worked with students in group and individual environments to provide varied instruction styles for diverse learning modalities
Education
High School Diploma -
Lafollette High
06.2004
Skills
- Customer service
- Information security
- Problem resolution
- Transaction processing
- Relationship building
- Positive and professional
- Paperwork processing
- Strong communication
- Documentation
- Product promotion
Timeline
Customer Solutions Specialist
NGL
12.2023 - Current
Customer Service Representative
AT&T
12.2020 - Current
Customer Service Representative
UAMS
07.2020 - 12.2020
Overnight Customer Service Representative
UHS
03.2016 - 03.2017
Customer Service Representative
Frontier Communications
12.2015 - 12.2016
Bank Teller
BMO Harris Bank
02.2014 - 09.2015
Lead Teacher
Tam's Honeybear Daycare
05.2004 - 02.2014
High School Diploma -
Lafollette High
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