Jasmine Davis
APO,AE
Summary
I’m dedicated Human Resources professional and Army veteran with 9 years of experience in HR, starting as an HR Clerk in a hospital and advancing into lead and management roles through training programs and supervisor recommendations. My journey reflects my strong work ethic, commitment to excellence, and adaptability.
I hold a Bachelor’s degree in Human Resources Management and am currently pursuing a Master’s in Project Management, further enhancing my ability to manage complex initiatives and drive results. My expertise lies in federal HR policies, quality assurance, recruitment strategies, and data-driven decision-making. Now, I am eager to transition from the federal workforce to the private sector to broaden my knowledge, gain new experiences, and continue contributing to organizational success.
Interpreted policies and provided strategic recruitment advice to management.
Overview
9
9
years of professional experience
Work History
Human Resources Operations Manager
USAID Human Capital and Talent Management
05.2024 - Current
- Ensured compliance with federal, state, and local labor laws by staying current on regulations and updating company policies accordingly.
- Lead HR operations for a high-performing, cross-functional team of 16 HR professionals, optimizing talent acquisition, workforce planning, and HR policy execution.
- Built genuine relationships with my team to create a comfortable, trusting environment. I understand what motivates each person, and I use that to keep us focused and moving toward our goals.
- Managed end-to-end recruitment processes, reducing time-to-hire by streamlining hiring workflows for 23 internal bureaus, with over 1,600 positions.
- Implemented streamlined recruitment processes that reduced time-to-fill to 55 days on average by eliminating inefficiencies, and improving collaboration across teams.
- Implemented a five-day posting goal for job announcements by initiating daily stand-up meetings, clarifying roles, and removing process roadblocks.
- Established a standardized quality assurance framework that reduced errors in vacancy announcements and applicant lists to below 5%, improving audit readiness, and data integrity.
- Led quality assurance and personnel action processing across Civil Service staff, ensuring 100% compliance with OPM, CFR, and FAM regulations.
- Established a standardized quality assurance and quality control framework that reduced errors in vacancy announcements and applicant lists to below 5%, improving audit readiness and data integrity.
- Increased customer satisfaction by reducing the average response time to two days through comprehensive team training, service metrics, and a feedback mechanism.
- Conducted needs assessments and developed training plans that improved team adherence to service level agreements, resulting in 90% of ServiceNow helpdesk cases resolved on time.
- Maintained up-to-date knowledge of applicable employment law changes affecting the organization.
- Co-authored updated Delegated Examining, Merit Staffing promotion, and Recruitment and Placement SOPs, process maps, and job aids that enhanced operational efficiency and standardization across the agency.
Senior Human Resources Specialist
Federal Government
07.2017 - 05.2024
- Optimized talent acquisition efforts by collaborating with department managers to identify workforce needs and develop strategic recruitment plans.
- Led strategic HR operations, overseeing the full life cycle of federal staffing and recruitment across multiple agencies, and advising senior executives on workforce planning and talent acquisition strategies.
- Use applicant tracking systems, such as USA Staffing, to advertise positions, review candidates for eligibility and qualifications, and onboard. Participating in interviews as a subject matter expert for the team.
- Mentored journey-level HR specialists and assistants, providing guidance on problem-solving, professional communication, and team collaboration.
- Resolved complex staffing issues and provided quality control for HR actions, including job announcements, pay setting, and personnel coding.
- Facilitated hiring action meetings, teleconferences, and short- and long-term staffing plans to support mission requirements.
- Interpreted policies and provided strategic recruitment advice to management.
- Prepared official correspondence and reports; delivered updates using Microsoft Excel and HR systems.
- Designed and delivered HR training programs for specialists, management officials, and employees.
Human Resources Specialist
Federal Government & Local Hospital
10.2016 - 07.2017
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Interpreted and explained human resources policies, procedures or regulations.
- Drafted tentative and final employment offer letters that contained conditions of employment, salary, and job description.
- Prepared official correspondence and reports; delivered updates using Microsoft Excel and HR systems.
- Designed and delivered HR training programs for specialists, management officials, and employees.
- Complete new hire drug screen and background submissions.
- Conduct new-hire orientation for new hospital employees.
- Assist with the implementation of Kronos' new payroll/HR personnel system over the course of six months.
- Maintain 30, 60, and 90-day retention reports for over 800 employees.
- Maintained confidentiality of sensitive human resources information in compliance with company policy and applicable laws and regulations.
- Provide technical support for employee issues with Kronos and UltiPro. HR.
Education
Master of Science - Project Management
University of Maryland Global Campus
Hyattsville, MD01-2027
Bachelor of Science - Human Resources Management
University of Phoenix
Tempe, AZ01-2016
Skills
- Recruitment expertise
- Workforce optimization strategies
- Implementation of HR policies
- HRIS administration and oversight
- Proficient in Microsoft Office applications
- Coaching for performance improvement
- Workforce stability initiatives
- Workforce analysis
- Strategic hiring practices
- Talent acquisition and retention
- HR data analysis
- Adaptability in dynamic environments
Accomplishments
- Recent promotion to assist with agency closure task to include calculation of severance pay, ServiceNow RIF inquiry response, and Job Reemployment information dissemination.
- Managed a cross-functional team of 15 human resources professionals.
- Collaborated with team of Deloitte consulting firm in the development of a HRIS Recruitment RWAR, that would assist in streamlining the recruitment process for agency stakeholders and improving recruitment and retention data metrics, for over 1,600 positions.
- Documented and resolved quality assurance process for candidate evaluations which led to less than 5% error rates in referrals to hiring managers.
Timeline
Human Resources Operations Manager
USAID Human Capital and Talent Management
05.2024 - Current
Senior Human Resources Specialist
Federal Government
07.2017 - 05.2024
Human Resources Specialist
Federal Government & Local Hospital
10.2016 - 07.2017
Master of Science - Project Management
University of Maryland Global Campus
Bachelor of Science - Human Resources Management
University of Phoenix
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