Jasmine Davis
Thomasville,GA
Summary
Dynamic customer service professional with experience at Access2Care, specializing in CRM systems and HIPAA-compliant service delivery. Recognized for improving customer satisfaction through compassionate communication, efficient issue resolution, and accurate documentation. Proven team contributor with experience training new employees and supporting process improvements in fast-paced, customer-focused environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Access2Care
08.2024 - 09.2025
- Resolved 40–60 customer inquiries per day with a 95%+ customer satisfaction rate, contributing to improved customer retention.
- Documented 100% of customer interactions accurately in the CRM system, improving service tracking and reducing repeat issues by 20%.
- Assisted in training 3–5 new team members on company policies and procedures, helping them reach full productivity within 2 weeks.
- Collaborated with cross-functional teams (sales, technical support, and management) to streamline service delivery processes, resulting in a 15% reduction in resolution time.
Claims Representative
Continuum Global Solutions
02.2023 - 08.2024
- Processed 50–75 medical claims per day with 98% accuracy, ensuring full compliance with company policies and industry regulations.
- Reviewed and validated medical claims to meet regulatory standards, reducing claim rework and denials by 20%.
- Resolved customer inquiries and claim-related issues within 24–48 hours, maintaining high levels of customer satisfaction and trust.
- Collaborated with cross-functional teams (billing, providers, and customer service) to improve claims workflows, reducing turnaround time by 15%.
- Improved customer satisfaction scores by 10–15% by providing timely, accurate updates on claim status and resolution.
Retail Sales Associate Cashier
Walgreens
08.2021 - 01.2023
- Processed 100+ customer transactions per shift using point-of-sale systems while maintaining speed and accuracy.
- Delivered exceptional customer service by resolving inquiries and issues promptly, contributing to a high customer satisfaction experience.
- Maintained inventory accuracy through daily stock checks and product organization, reducing stock discrepancies by 15%.
- Assisted in training 3–4 new team members on cash handling procedures and store policies, ensuring compliance and accuracy.
- Enhanced the overall shopping experience by providing friendly, efficient service and supporting store cleanliness and organization.
Education
Bachelor of Science - Technology Management
DeVry University
Lisle, IL09-2026
Associate of Science - Health Administration
Ultimate Medical Academy
Clearwater, FL05-2023
Skills
- Work-from-home customer service support
- CRM and claims processing systems
- Virtual communication (phone, email, chat)
- HIPAA compliance and data privacy
- Conflict resolution and customer retention
- Time management and multitasking
- Compassionate and professional customer care
- Accurate data entry and documentation
- Cross-functional collaboration
- Independent and reliable remote work performance
Timeline
Customer Service Representative
Access2Care
08.2024 - 09.2025
Claims Representative
Continuum Global Solutions
02.2023 - 08.2024
Retail Sales Associate Cashier
Walgreens
08.2021 - 01.2023
Bachelor of Science - Technology Management
DeVry University
Associate of Science - Health Administration
Ultimate Medical Academy