Summary
Overview
Work History
Skills
Timeline
Generic

Jasmine Davis

Chicago,USA

Summary

Proficient in team leadership, time management, and problem-solving, seeking to apply diverse skill set in a dynamic and challenging role.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

United Airlines
Chicago, IL
04.2022 - Current
  • Assist customers with booking, cancellations, and general inquiries, maintaining high satisfaction levels.
  • Handle complex situations with professionalism, ensuring smooth communication between customers and the airline.
  • Process refunds and upgrades while ensuring compliance with company policies.

In-Room Dining Server

Westin Hotel by Marriott
Lombard, IL
05.2024 - 2025
  • Provide exceptional guest service while delivering food and beverages to guests in their rooms.
  • Ensure a high level of customer satisfaction and resolve issues promptly to meet guest needs.
  • Manage orders and payments efficiently using the POS system.

Project Manager

T.A. Electrical Contracting
Alsip, IL
12.2020 - 03.2022
  • Led and managed projects from inception to completion, ensuring quality, safety, and timeliness.
  • Coordinated with clients, subcontractors, and internal teams to ensure project goals were met.
  • Managed project budgets, timelines, and resources effectively using project management software.

Claims Specialist

Walmart
Chicago, IL
03.2015 - 12.2020
  • Processed and resolved customer claims in a timely and efficient manner.
  • Collaborated with other departments to ensure claim accuracy and appropriate resolutions.
  • Provided guidance to customers on store policies and procedures.

Skills

  • Project Management & Coordination
  • Customer Service & Relationship Building
  • Data Collection & Analysis
  • Time Management & Prioritization
  • Office & Facilities Management
  • QuickBooks & Payroll Management
  • Administrative & Clerical Support
  • Typing & Documentation
  • Hospitality & Serving
  • Communication & Interpersonal Skills
  • Organizational & Multitasking Abilities
  • Working with Children & Individuals with Developmental Disabilities

Timeline

In-Room Dining Server

Westin Hotel by Marriott
05.2024 - 2025

Customer Service Representative

United Airlines
04.2022 - Current

Project Manager

T.A. Electrical Contracting
12.2020 - 03.2022

Claims Specialist

Walmart
03.2015 - 12.2020
Jasmine Davis