Jasmine Davis
Chicago,USA
Summary
Proficient in team leadership, time management, and problem-solving, seeking to apply diverse skill set in a dynamic and challenging role.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
United Airlines
Chicago, IL
04.2022 - Current
- Assist customers with booking, cancellations, and general inquiries, maintaining high satisfaction levels.
- Handle complex situations with professionalism, ensuring smooth communication between customers and the airline.
- Process refunds and upgrades while ensuring compliance with company policies.
In-Room Dining Server
Westin Hotel by Marriott
Lombard, IL
05.2024 - 2025
- Provide exceptional guest service while delivering food and beverages to guests in their rooms.
- Ensure a high level of customer satisfaction and resolve issues promptly to meet guest needs.
- Manage orders and payments efficiently using the POS system.
Project Manager
T.A. Electrical Contracting
Alsip, IL
12.2020 - 03.2022
- Led and managed projects from inception to completion, ensuring quality, safety, and timeliness.
- Coordinated with clients, subcontractors, and internal teams to ensure project goals were met.
- Managed project budgets, timelines, and resources effectively using project management software.
Claims Specialist
Walmart
Chicago, IL
03.2015 - 12.2020
- Processed and resolved customer claims in a timely and efficient manner.
- Collaborated with other departments to ensure claim accuracy and appropriate resolutions.
- Provided guidance to customers on store policies and procedures.
Skills
- Project Management & Coordination
- Customer Service & Relationship Building
- Data Collection & Analysis
- Time Management & Prioritization
- Office & Facilities Management
- QuickBooks & Payroll Management
- Administrative & Clerical Support
- Typing & Documentation
- Hospitality & Serving
- Communication & Interpersonal Skills
- Organizational & Multitasking Abilities
- Working with Children & Individuals with Developmental Disabilities
Timeline
In-Room Dining Server
Westin Hotel by Marriott
05.2024 - 2025
Customer Service Representative
United Airlines
04.2022 - Current
Project Manager
T.A. Electrical Contracting
12.2020 - 03.2022
Claims Specialist
Walmart
03.2015 - 12.2020