Jasmine Delts
Thompson Ridge,NY
Summary
Extensive Experience In Coordinating, Planning, And Support Of Daily Operational And Administrative Functions. Focused And Driven With Experience In Administrative, Operations Management, Human Resources And Staff Development. Proven Value And Dedication As A Team Member, Demonstrated By Longevity And Progression Throughout Career. Strong Written And Verbal Communication Skills. Acquired Experience In The Medical Field. Respond Rapidly And Appropriately To Changing Circumstances And Refocus On New Policies, Evaluate Problems, Make Astute Decisions To Effect Positive Change. Microsoft Office Suite; Excel, Power Point, Word, Access, Publisher
Overview
15
15
years of professional experience
Work History
Customer Service Advocate
United Healthcare Group
11.2024 - Current
- Assisted customers with inquiries regarding health insurance plans and services.
- Responded to customer concerns through various communication channels effectively
- Educated clients on benefits, coverage options, and claims processes clearly.
- Collaborated with team members to resolve complex customer issues promptly.
- Worked closely with other departments to ensure quality customer service delivery.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Managed incoming calls from customers in a professional manner.
- Adhered to all company guidelines when interacting with customers.
- Provided accurate, valid, and complete information to customers in a timely manner.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
Customer Service Representative
Spectrum
08.2020 - 04.2023
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Troubleshooting and resolving customers technology and service issues
- Handling billing inquiries for spectrum customers
- Manage large amounts of incoming phone calls.
- Build sustainable relationships and trust with customer accounts through open and interactive communications.
- Keeping records of customer interactions, transactions, comments, and complaints
Sales Supervisor
Macy's
01.2019 - 02.2020
- Drive and exceed sales goals by executing Stores Own Sales
- Lead the push toward selling through coaching and recognition
- Partner with Sales Manager on Black Box Report process; implement action plans focused on deficient areas.
- Identify best sellers and key items; communicate merchandise needs to optimize the Macy's process
- Ensure accuracy of promotional presentation; communicate advertising and sales information to Associate
- Motivate Associates to solicit the goal of 3 Star Reward applications per 40 hours worked by reinforcing the benefits of new accounts
- Review your personal Selling Area Scorecard monthly for your Associate Turnover, Sales & Star Rewards results
- Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented
SSA Star Selling Ambassador
Macy's
10.2017 - 02.2018
- Provide an exceptional customer experience by ensuring the customer is always the priority
- Drive Pre-sale events and store events to increase sales
- Place new receipts on the sales floor and ensure floor replenishment by size
- Demonstrate a professional, motivated attitude
Selling Floor Lead
Macy's
04.2018
- Managed /supervised the sales floor during peak season, any department that needed help
- Worked with customers and employees
- Carried high management level to resolve customer issues
- Teamed up with all department managers
- Distributed directions to associates to follow
- Delegate tasks, assign break period to ensure there is enough coverage on floor
- Driving sales and credit goals
- Conducted an overnight shift in order to reorganize store
- Responsible for inventory counts, organize stock rooms
- Responsible for cash handling and distributing out money to associates
- Looked over 12,14 reports regarding home department
Sales Associate
Macy's
06.2015
- Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs
- Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, Macy's, and the purchase
- Learning Macy's systems and procedures to enhance selling efficiencies and complete support duties
- Maintain a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer - the most important person in our stores
Assistant Supervisor
Staples
08.2014 - 06.2015
- Motivating the sales team in the assigned department to increase productivity and sales.
- Responsible for all the department's paper works and makes sure that the departments displays are in good condition
- Handling budgets and money exchanges and ensuring coordination between departments.
- Supervise employees to help ensure efficiency and productivity.
- Responsible for cash handling and distributing out money to associates
- Perform administrative tasks under the guidance of the supervisor, such as documenting procedures and creating guidelines.
- Assist the supervisor in hiring new personnel by reviewing applications and performing initial meetings with candidates.
- Participate in company training seminars in order to help the company move forward.
- Train new hires on the job once they've completed initial training with the supervisor.
- Bring any employee concerns to the supervisor in order to ensure company morale
Customer Service Cashier
Duane reads
01.2012 - 02.2014
- Provided friendly and efficient customer service by greeting customers and assisting with purchases and product questions.
- Operated cash registers and POS systems to accurately process cash, credit, debit, and mobile payments.
- Handled returns, exchanges, and price checks while following store policies.
- Maintained a clean, organized checkout area and restocked merchandise near the register.
- Assisted customers with locating products, pharmacy items, and store promotions.
- Verified identification for age-restricted purchases and ensured compliance with company policies.
- Balanced cash drawers and maintained accurate cash handling procedures.
- Helped reduce wait times by providing fast and efficient checkout service.
- Supported team members with stocking shelves, inventory checks, and store recovery.
Block Associate
Allianz Dominicana
07.2011 - 08.2011
- Provide general duties and follow basic instructions
- Worked with children in activities
- Post flyers of upcoming events
- Worked in groups
- File and organized office file rooms
Education
HIGH SCHOOL DIPLOMA -
JOHN F. KENNEDY HIGH SCHOOL
BRONX, NYSkills
- Call center experience
- Data entry
- Administrative support
- Data collection
- Complaint handling
- Assertiveness
- Complaint resolution
- Computer proficiency
- Appointment setting
- Technical support
- Account management
- Microsoft outlook
- Technical troubleshooting
- Multi-line phone talent
- Escalation management
- Credit card processing
- Policy review
- Order fulfillment
- Professional telephone demeanor
- Typing speed
POWER POINT
WORD
ACCESS
PUBLISHER
Awards
Microsoft Certified, 2016
Timeline
Customer Service Advocate
United Healthcare Group
11.2024 - Current
Customer Service Representative
Spectrum
08.2020 - 04.2023
Sales Supervisor
Macy's
01.2019 - 02.2020
Selling Floor Lead
Macy's
04.2018
SSA Star Selling Ambassador
Macy's
10.2017 - 02.2018
Sales Associate
Macy's
06.2015
Assistant Supervisor
Staples
08.2014 - 06.2015
Customer Service Cashier
Duane reads
01.2012 - 02.2014
Block Associate
Allianz Dominicana
07.2011 - 08.2011
HIGH SCHOOL DIPLOMA -
JOHN F. KENNEDY HIGH SCHOOL