Jasmine Dennis
Pfafftown,NC
Summary
Dynamic Process Delivery Specialist with a proven track record at IBM, enhancing operational efficiency and client satisfaction. Expert in Agile methodologies and data analysis, I excel in driving business development strategies and resolving issues to exceed client expectations. Skilled in fostering positive relationships and managing financial transactions, I consistently deliver high-quality service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Process Delivery Specialist
IBM
01.2013 - Current
- Facilitated assistance for program owners and finance group through knowledge of local customer agreements.
- Ensured accuracy in data entry for customer deductions.
- Optimized TPM system functionality through detailed research and payment verification.
- Aligned squad objectives with Agile iteration management.
- Facilitated issue resolution and payment collection through effective communication.
- Maintained high-level service standards to promote positive client relations.
- Fulfilled designated service-level agreements with the client according to team goals.
Customer Service Manager
Wal-Mart
01.2012 - 01.2014
- Supervised, monitored, and ensured efficiency among 50+ personnel.
- Built and maintained positive customer relationships.
- Managed financial transactions efficiently.
- Ensured adherence to quality control standards.
- Provided exceptional service to ensure high levels of customer satisfaction.
Shift Manager
Wendy’s
01.2006 - 01.2012
- Managed kitchen staff, ensuring efficient operations.
- Fostered long-term relationships by delivering exceptional service.
- Handled cash transactions with precision.
- Reduced resource wastage through enhanced quality checks.
- Maintained high standards in service quality across diverse tasks.
Education
Diploma - Office and Business Admin
Forsyth Technical Community College
Winston-Salem, NC01.2016
Associate Applied Sciences - Accounting
Forsyth Technical Community College
Winston-Salem, NC05-2011
High School Diploma -
Richard J. Reynolds High School
Winston-Salem, NC06-2007
Skills
- Agile
- Client-Focused Services
- Operational Management
- Business Development Strategies
- Cash Management
- Financial Processing
- Issue Resolution Expertise
- Microsoft Office Proficiency
- Data Analysis
Certification
- Agile Certification
- NC Notary Public
References
References available upon request.
Timeline
Process Delivery Specialist
IBM
01.2013 - Current
Customer Service Manager
Wal-Mart
01.2012 - 01.2014
Shift Manager
Wendy’s
01.2006 - 01.2012
Diploma - Office and Business Admin
Forsyth Technical Community College
Associate Applied Sciences - Accounting
Forsyth Technical Community College
High School Diploma -
Richard J. Reynolds High School
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