Jasmine Deveaux
Stone Mountain,GA
Summary
Successful Operations Specialist with background supporting company daily activities. Highly knowledgeable with skills in managing and coordinating various tasks. Alert and attentive with expert problem-solving skills.
Overview
9
9
years of professional experience
Work History
Operations Specialist
Bank Of America
02.2021 - Current
- Created dashboards to monitor and track key performance indicators.
- Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.
- Collaborated with various departments to support daily activities oversight and coordination.
- Processed and verified all new account applications and documents.
- Reviewed and resolved discrepancies with invoices, working closely with accounting team.
- Handled customer needs and issues by working with representatives and customers directly.
- Input transfer data into system and manually updated accounting and certificate records.
- Basic level reporting, reviewing and processing transactions for item processing, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required.
- Maintains internal operational and financial controls and ensures they meet bank standards.
- Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.
Lab Technician
Emory Healthcare
09.2016 - 01.2020
- Developed and implemented new protocols to improve accuracy of laboratory results.
- Troubleshot and resolved equipment and process issues.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Processed patient specimens according to priority and documented results.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Set and oversaw quality assurance guidelines for laboratory work.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collaborated with other departments to establish cohesive laboratory operations.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Trained and supervised junior technicians in laboratory protocols.
Shipping and Receiving Clerk
JW Pepper
09.2014 - 09.2016
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Sorted and delivered materials to different work areas and staff.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Education
Associate Of Applied Business - Business Management
Atlanta Technical College
Atlanta, GACertificate - Marketing Specialist
Atlanta Technical College
Atlanta, GA12.2022
Skills
- Interpersonal Communication Skills
- Customer Care
- Data Entry
- Contact Management Systems
- MS Office
- Project Management
- File Management
- Data Communications
Timeline
Operations Specialist
Bank Of America
02.2021 - Current
Lab Technician
Emory Healthcare
09.2016 - 01.2020
Shipping and Receiving Clerk
JW Pepper
09.2014 - 09.2016
Associate Of Applied Business - Business Management
Atlanta Technical College
Certificate - Marketing Specialist
Atlanta Technical College
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