Jasmine Diaz
Orange,CA
Summary
Diligent professional with 5+ years of experience and a proven knowledge of customer service, customer satisfaction, and client consultation. Aiming to leverage my skills to successfully fill a role in your company.
Overview
7
7
years of professional experience
Work History
Client Success Advocate
Clarity Debt Solutions
Irvine
06.2022 - Current
- Provided accurate, valid, and complete information to customers in a timely manner.
- Resolved customer complaints via phone, email, mail, or social media.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Developed effective working relationships with team members across multiple departments.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Attended regular training sessions on updates and changes within the industry or organization.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
Warehouse Associate
Amazon
Irvine
10.2020 - 06.2022
- Received and tracked incoming inventory shipments.
- Ensured safety protocols were followed at all times while operating machinery.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Provided assistance in loading and unloading containers from ships and trains.
- Assembled orders according to customer requests.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved large and bulky items manually or with pallet jacks or forklifts.
Sales Associate
Solutions Auto Insurance
Orange, CA
08.2018 - 10.2019
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Negotiated with underwriters to obtain competitive rates for customers.
- Processed applications and paperwork related to policy issuance or renewal.
- Assisted clients in selecting appropriate coverage options for their needs.
- Provided advice on financial planning and insurance policies.
- Analyzed customer feedback to improve sales strategies and tactics.
- Identified opportunities for upselling additional products or services based on customer needs.
Receptionist
Fetal Memories 2D 3D 4D Ultra Sound
Orange, CA
03.2017 - 02.2019
- Updated daily log book with information about visitors entering the premises.
- Greeted visitors and provided them with assistance.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Verified visitors' identification cards before allowing access to the building.
- Responded to inquiries from internal staff members regarding office operations.
Education
High School Diploma -
UEI College
Garden Grove06-2017
Skills
- Professional telephone etiquette
- Ability to effectively manage time & prioritize task
- Bilingual - English/Spanish
- Legal Research
- Document Review
- Legal knowledge
- Client Representation
- Ability to handle data with confidentiality
Timeline
Client Success Advocate
Clarity Debt Solutions
06.2022 - Current
Warehouse Associate
Amazon
10.2020 - 06.2022
Sales Associate
Solutions Auto Insurance
08.2018 - 10.2019
Receptionist
Fetal Memories 2D 3D 4D Ultra Sound
03.2017 - 02.2019
High School Diploma -
UEI College