JASMINE DICKSON
Gray,GA
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
11
11
years of professional experience
Work History
Call Center Representative
MidSouth Community Credit Union
09.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Managed multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Store Associate
CIRCLE K
05.2023 - 08.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
911 Telecommunicator
JONES COUNTY SHERIFF OFFICE
11.2022 - 04.2023
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Submitted accurate and timely daily reports, documents, forms and other documentation into local and national database.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to dispatch and update first responders with new information.
Salvage Title Processing Specialist
GEICO INSURANCE COMPANY
02.2018 - 11.2022
- Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection.
- Extracted information from documents to verify correctness.
- Communicated by telephone, text messaging. and email for routine exchange of information.
- Reviewed and resolved claim issues to ensure customer satisfaction.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
911 Telecommunicator
JONES COUNTY SHERIFF OFFICE
09.2016 - 02.2018
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Used radio, telephone and computer system to dispatch and update first responders with new information.
- Asked probing questions to get to root of caller's issues.
- Entered information on computerized systems to verify locations and notify nearest responders.
911 Emergency Dispatcher
HANCOCK COUNTY SHERIFF OFFICE
07.2014 - 08.2016
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Assisted departments with special requests for assistance and BOLOs.
Education
High School Diploma -
JONES COUNTY HIGH SCHOOL
Gray, GASome College (No Degree) -
Georgia Military College - Milledgeville
Milledgeville, GASkills
- Customer Service and Assistance
- Honest and Ethical
- Honest and Dependable
- Excellent Written and Verbal Communication
- Exceeding Customer Expectations
- Adaptable and Flexible
- Computer Proficiency and Microsoft Office
- Attention to Detail
- Building Customer Relationships and Loyalty
- Problem-solving skills
Education and Training
other
References
DIONNE WILSON, personal and professional reference 478-952-6214
TRAVIS WALKER, Jones County Deputy Sergeant 478-207-4850
AIMEE PINKERTON, GEICO Salvage Supervisor 210-439-1323
MATTHEW MCKEEVER,GEICO Salvage Supervisor 478-951-4113
Timeline
Call Center Representative
MidSouth Community Credit Union
09.2023 - Current
Store Associate
CIRCLE K
05.2023 - 08.2023
911 Telecommunicator
JONES COUNTY SHERIFF OFFICE
11.2022 - 04.2023
Salvage Title Processing Specialist
GEICO INSURANCE COMPANY
02.2018 - 11.2022
911 Telecommunicator
JONES COUNTY SHERIFF OFFICE
09.2016 - 02.2018
911 Emergency Dispatcher
HANCOCK COUNTY SHERIFF OFFICE
07.2014 - 08.2016
Some College (No Degree) -
Georgia Military College - Milledgeville
High School Diploma -
JONES COUNTY HIGH SCHOOL
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