Jasmine Dildy
San Leandro,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Senior Program Manager for Residental Services
Swords to Plowshares
10.2021 - Current
- .Provides oversight of assigned Swords to Plowshares Residential Programs supportive services staff located at various housing sites
- Duties of this position include but are not limited to ensuring that the program follows funding regulations and expectations by overseeing and approving the allocation of various services and supporting funding.
- Support and supervise managers in assessing areas of improvement systems changes /needs
- Provide feedback, coaching, training, and disciplinary action as needed
- Develops, facilitates, and supports staff training and education as required and in compliance with agency and external funder requirements
- Provide additional housing support efforts, which might include attending community meetings, working to establish new engagement strategies and co-facilitation of on-site groups
- Complete internal and external reporting for grant funders to include but not limited to funders that guide the work of assigned staff and other internal reporting needs as assigned
- Build strong partnerships with property management City/County and other key housing partners.
Shelter coordinator
abode services
03.2018 - 10.2021
- Provided support to the Shelter Services Manager in maintaining the health, safety, and operations of the Emergency Shelter
- This will include but is not limited to
- Ensure that program follows funding regulation, goals, and stakeholder expectations
- Provides direct supervision to staff
- Provide regular and appropriate feedback including hiring and termination, training and coaching
- Assist in developing materials, assessment tools, job descriptions, and other program processes/documents/tools for the program
- Ensure overall program compliance to HIPPA guidelines
- Provides support to staff when dealing with a clients’ crisis
- Provides communication and coordination with the maintenance department regarding maintenance issues at the Emergency Shelter
- Provides direct services to participants as needed including but not limited to covering the front desk, providing mediation/conflict resolution between residents
- Manages the completion of daily paperwork including the daily census and program logs.
service coordinator
abode services
12.2015 - 03.2018
- Provided case management and housing stability services to bay area homeless singles and families
- Provided weekly case management to ensure residents are meeting established goals and are connected to other necessary supportive services as needed
- Conducted initial needs assessment and develop individual self-sufficiency services plan with each incoming resident that was appointed to my caseload
- Assisted residents in retaining their independence and self-sufficiency by providing, coordinating, and referring to appropriate community services and resources
- Provided crisis intervention and responded to client’s requests
- Utilized motivational interviewing techniques to explore participants’ substance abuse using Harm Reduction model.
Substance Abuse Counselor
lifeline treatment facility
01.2015 - 08.2017
- Provided support to individuals who struggle with drugs and alcohol
- Assisted individuals on how to modify their behavior by identifying their coping skills and triggers
- Accessed and collected relevant information and resources
- Assisted individuals in identifying their needs for treatment planning
- Maintained confidential written records of clients’ interactions
- Conducted weekly case management meetings to ensure that clients are meeting their goals and maintaining their dose
- Provided collaborative relationship with facility medical staff.
Recovery counselor
thunder road adolescent treatment center
08.2013 - 01.2015
- Provided rehabilitation support services designed to maintain or restore personal independence, while being apart of a mutidisciplinary team with the goals to assist clients, correct or ameliorate mental health and substance abuse impairments or conditions
- Provided close and constant supervision to clients to ensure their safety
- Contributed to the structure and stability of the classroom by helping clients stay on task and focused within classroom
- Provided crisis intervention for students, using de-escalation techniques to resolve conflicts
- Provided daily summaries of client’s progression of rehabilitation, and mental health goals
- Utilized behavioral and therapeutic tools to support the mental health needs of clients.
Education
Bachelor of Arts -
California State University, East Bay
Hayward, CA06.2013
Skills
- Detail-oriented with strong organizational and time management skills
- Strong interpersonal skills
- Strong written and verbal communication skills
- Able to thrive in a customer-focused environment
- People management
- Work well under pressure
- Ability to problem-solve
- Delegation
- Certified in critical debriefing
- First Aid and CPR-certified
- Registered alcohol and drug counselor
- Implementation planning
- Change Management
- Project Leadership
- Problem-solving skills
- Employee Motivation
Timeline
Senior Program Manager for Residental Services
Swords to Plowshares
10.2021 - Current
Shelter coordinator
abode services
03.2018 - 10.2021
service coordinator
abode services
12.2015 - 03.2018
Substance Abuse Counselor
lifeline treatment facility
01.2015 - 08.2017
Recovery counselor
thunder road adolescent treatment center
08.2013 - 01.2015
Bachelor of Arts -
California State University, East Bay
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