Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Dingle

Philadelphia,Pa

Summary

SERVICE EXCELLENCE Dedicated, diligent, resourceful, over-the-top performance with high integrity and the ability to demonstrate and integrate related skills and knowledge acquired from all previously held positions, education and training. High energy, assertive forward-thinking leader, flexible, team-oriented and proactive in challenging environments. Motivated by complex tasks and learning new skills. Comprehensive understanding of the importance of accuracy, dependability and safety. Proficient in Microsoft Office and creating spreadsheets. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Customer Service Manager; Customer Care

American Airlines
02.2023 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Crew Chief

American Airlines
02.2014 - 02.2023
  • Supervise Fleet Service Agents on assigned team
  • Marshals aircraft to and from gate
  • Service aircraft at gates with ground power and air conditioning
  • Tow and pushback aircraft in and out of gates
  • Upload weight and balance for aircraft
  • Pull onload and offload sheets for in and out bound flights.

Ramp Service Agent

United Airlines
07.2013 - 02.2014
  • Wing walks airplanes into and out of gates
  • Operate diesel and electric tractors and belt loaders
  • Load and unload baggage, animals, and mail on and off airplanes
  • Transfer baggage to baggage conveyor belts.

Customer Service Agent

PrimeFlight Aviation Services
08.2011 - 08.2013
  • Working in American Airlines baggage office as a customer service agent
  • Took delayed, damage and pilferage claims for inbound baggage
  • Documented flight in time along with first and last bag off conveyor belt
  • Handled priority parcel packages from inbound flight
  • Answered office telephones regarding any baggage concerns.

Education

High School Diploma -

Freire Charter School
Philadelphia, PA
06.2011

Skills

  • Negotiation and Conflict Resolution
  • Customer Experience Management
  • Behavior Identification
  • Employee Performance Reviews
  • Customer Service
  • Scheduling and Coordinating
  • Microsoft Excel
  • Leading Team Meetings
  • Correcting Discrepancies
  • New Hire Training
  • Managing Operations and Efficiency
  • Policy Enforcement

Timeline

Customer Service Manager; Customer Care

American Airlines
02.2023 - Current

Crew Chief

American Airlines
02.2014 - 02.2023

Ramp Service Agent

United Airlines
07.2013 - 02.2014

Customer Service Agent

PrimeFlight Aviation Services
08.2011 - 08.2013

High School Diploma -

Freire Charter School
Jasmine Dingle