JASMINE DIOP
Las Vegas,NV
Summary
Experienced Server/Hostess busser professional with strong leadership and relationship-building skills. Extensive food/beverage knowledge Food regulation compliance Skillful menu development Accomplished in large event catering Food Standards enforcement Flexible schedule availability Able to handle food products frequently Food preparation experience Honest, trustworthy and punctual Neat and clean in appearance On time and reliable Personable and affable Proficient in customer service Reading comprehension Schedule flexibility Service-oriented team player Works well as part of a team Friendly and courteous Front Desk Agent with 3 years of experience serving in high-end boutique hotels. Consistently delivers first-rate service in fast-paced professional environments. Skilled at fostering positive relationships with guests and promoting customer loyalty.
Overview
7
7
years of professional experience
Work History
Warehouse
Amazon Las 7
04.2024 - 10.2024
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front Desk Agent
The Grand Hotel
10.2019 - 06.2020
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Kept accounts in balance and ran daily reports to verify totals.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including complaints and other issues to promote quick remediation.
- Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and Grand canyon activities.
- Greeted every customer daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Collaborated with leads and managers team members to handle guest requirements from check-in through check-out.
CSR/Driver
Papillon Helicopters South Rim
04.2018 - 10.2019
- Provided primary customer support to internal and external customers in fast-paced environment.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed team communications and information for safety meetings.
- Sell and book walk up reservations.
- Driving guest back and forth to different terminal.
Food and Beverage Server
The Chicken Kitchen
02.2019 - 07.2019
- Moved and set up seating, prepared extra silverware and glasses prior to arrival of large groups.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Managed food resources, memorized orders and coordinated service in meaningful- table restaurant.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Answered customers' questions, recommended items and recorded order information.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Bussed and reset all of my tables per shift, working efficiently to keep dining room and work areas clean.
- Directed and managed all banquet functions for
- Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Front Desk
Grand Canyon Squire Inn
08.2018 - 02.2019
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Oversaw fast-paced front desk operations at busy the facility with as many as 900 nightly guests.
- Received packages and mail at front desk and dispersed to correct employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Legacy High School
North Las Vegas, NV2012
Skills
- Cash register
- Purchasing
- Sales
- Problem-solving skills
- Guest Services
- Cash Handling
- Hospitality service
- POS Systems
- Reservations
- Training and mentoring
- Inventory Oversight
Timeline
Warehouse
Amazon Las 7
04.2024 - 10.2024
Front Desk Agent
The Grand Hotel
10.2019 - 06.2020
Food and Beverage Server
The Chicken Kitchen
02.2019 - 07.2019
Front Desk
Grand Canyon Squire Inn
08.2018 - 02.2019
CSR/Driver
Papillon Helicopters South Rim
04.2018 - 10.2019
High School Diploma -
Legacy High School
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