Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Dixon

Human Resources Management / Retail Management
Clayton,NC

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Client Services Manager providing leadership to any company and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills and ability to coach, lead and develop employees. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Goal-oriented manager with distinguished experience in industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Strong Leadership presentation.

Overview

3
3
years of post-secondary education
7
7
years of professional experience

Work History

Customer Experience Manager

Michaels Craft Store
Garner, NC
07.2020 - Current
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Developed new employees and on-going performance assessment of current employees.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Established performance and service goals and held associates accountable for individual performance.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Owned all aspects of sales planning, development, and team and account management for central territory.
  • Hired, supervised and coached [7] employees on sales strategies to optimize performance.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Reduced costs 50% through client and distributor price negotiations.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Accomplished sales goals and boosted revenue by $[20,000] through product knowledge and customer relationship management.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Provided recommendations to promote brand effectiveness and product benefits, resulting in securing long-term accounts in [7].
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Created and launched new online marketing strategies, resulting in [40]% sales increase.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Built relationships with customers and community to establish long-term business growth.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Locating Items in Overstock locations
  • SISO
  • HINO
  • THRESHOLD
  • Documenting reports of Observation
  • Reporting sales of the store
  • Laying-out/Remodeling a retail store
  • Managed accounts to retain existing relationships and grow share of business.
  • Grew retail sales volume in assigned territory [50]% through strategic budgeting and product promotion.

Owner/Operations Coordinator

PCAA Of NC, LLC (Physical And Creative Arts Activi
Raleigh, NC
07.2018 - Current
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Worked with vendors to make purchases and reconcile invoices.
  • Grew company market share in [2] months through [execution] and Value.
  • Collaborated with area agencies to evaluate needs and optimize operational plans.
  • Used Word Document and Firefox to analyze production data, guaranteeing efficient production of defect-free products.
  • Mediated contracts with outside providers to bolster customer service and reduce costs.
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Reconciled monthly operating budgets and shared information with senior management team.
  • Oversaw and improved deliveries worth over a certain amount per year through efficient coordination of daily operations.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Investigated and resolved strategic issues affecting operations.
  • Increased profit margin [3]% by successfully negotiating development costs with overseas vendors and supplies.
  • Documenting reports on clients considering their health care

Receptionist Trainee

FSA Logistix
Raleigh, NC
03.2019 - 05.2020
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Resolved customer problems and complaints by meeting there needs.
  • Triaged incoming calls on 1-line phone system and directed to departments based on customer needs.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Received 7 in-bound calls and initiated 12 out-bound daily calls to introduce customers to products and services offered.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Collected, sorted, distributed and sent mail and packages.
  • Operated multi-line telephone system to independently handle over 20 calls each day.
  • Assisted over 25 customers via phone each time.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.

Receptionist Assistant

Gilbane Building Co.
Raleigh, NC
08.2019 - 02.2020
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Prepared and maintained master calendar, collecting and disseminating general information.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Managed agreements and contracts with outside parties.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Triaged incoming calls on 3-line phone system and directed to departments based on customer needs.
  • Balanced availability, customer schedules and maximum load levels when scheduling appointments.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Wrote professional business documents, such as and.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Scheduled and confirmed appointments and meetings for the team.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Assisted over 5 customers via phone each.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Cashier Team Lead

The Shoe Dept. Encore
Raleigh, NC
05.2015 - 06.2016
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Trained team members on cash register operation and cash handling.
  • Educated customers on promotions to enhance sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Cashier

Dollar Tree
Clayton, NC
05.2013 - 06.2014
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Worked with dollar tree to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Educated customers on promotions to enhance sales.
  • Checked prices for customers and processed items sold by scanning barcodes.

Education

Associate of Arts - General Education

Brunswick Community College
Brunswick, NC
08.2015 - 05.2016

Bachelor of Arts - Mass Communications

Montreat College
Montreat, NC
08.2016 - 05.2018

Bachelor of Science - Organizational Administration/Minor Human Resource

North Carolina Wesleyan College
Rocky Mount, NC
08.2020 - 05.2021

Skills

Systems and software programs

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Timeline

Bachelor of Science - Organizational Administration/Minor Human Resource

North Carolina Wesleyan College
08.2020 - 05.2021

Customer Experience Manager

Michaels Craft Store
07.2020 - Current

Receptionist Assistant

Gilbane Building Co.
08.2019 - 02.2020

Receptionist Trainee

FSA Logistix
03.2019 - 05.2020

Owner/Operations Coordinator

PCAA Of NC, LLC (Physical And Creative Arts Activi
07.2018 - Current

Bachelor of Arts - Mass Communications

Montreat College
08.2016 - 05.2018

Associate of Arts - General Education

Brunswick Community College
08.2015 - 05.2016

Cashier Team Lead

The Shoe Dept. Encore
05.2015 - 06.2016

Cashier

Dollar Tree
05.2013 - 06.2014

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Jasmine DixonHuman Resources Management / Retail Management